You canceled our flight and we requested a refund. You did not provide a refund. The em...

GetHuman6643004's Masalah Penerbangan Bayaran Balik dengan Easyjet dari September 2021

Bantu masalah Easyjet saya
Before contacting them, items GetHuman6643004 may need:
Nama semasa membuat tempahan, rujukan tempahan 6 Karakter, dan alamat E-mel yang digunakan untuk membuat tempahan
The issue in GetHuman6643004's own words
You canceled our flight and we requested a refund. You did not provide a refund. The email address of the original booking was *****@***.com However that job email was lost and is no longer in service.**This new email address should be used for correspondence. *****@***.com**this was the email we received, and that we requested a refund for:**Dear Rachel,*Thank you for contacting easyJet.*We are glad to inform you that for a limited time we are** per person per flight and is added to your original boo*I have created the following Flight Voucher for you. The** Booking Reference: K*JWHJ*** Value: EUR ***.**** Flight Voucher Reference: CG****F*** Code word: RF********** Expiry Date: ***********Your Flight Voucher can be used against the cost of a n*Although your voucher expires in ** months, you may*As it cannot be used online, please call our Customer Se*We look forward to welcome you onboard again soon.*Kind regards,*Naved*easyJet Customer Services*fly us: www.easyJet.com*follow us: www.twitter.com*easyJet*friend us: www.facebook.com*easyJet*Mobile App***And this was the original notice of cancelation:**RACHEL,*IMPORTANT INFORMATION ABOUT YOUR FLIGHT*BOOKING REFERENCE: K***VG*****We are really sorry to inform you that your easyJet flight EJU**** from Nice to Belfast on ** Aug **** at **:** has been cancelled and would like to apologise for any inconvenience this will cause you.**Please read this email carefully, it contains vital information on the next steps to take. There are several options available to you, including transferring onto another flight for free, so please review all the options shown. During these challenging times our Customer Services Team are experiencing a high volume of calls, so the easiest and quickest way to manage this is by going to Manage bookings or via our mobile app.****What happens now?*Please see below the three options that are available to you:***. You can switch online to another flight for free. This includes the option to select a different arrival and departure airport within the same country of the original booking if you wish. Flights are currently available to book up to **th September ****, giving you plenty of opportunities to fly with us at a later date. You can make the change directly by logging into Manage bookings.***. Choose a voucher for the full value of your ticket. The voucher is valid for ** months from the date of issue and gives you the flexibility to book travel anywhere on our network when you're ready to fly. You can request the voucher yourself via Manage bookings.***. If the above options are not suitable and you would prefer a refund, you can request this yourself via Manage bookings. We are doing our best to process refund requests in the shortest possible time. Once you have submitted an online refund request, you can track the status of your request here.**For more information on your entitlements please visit our Delays & Cancellations page.**For our full terms and conditions please visit easyJet.com.*Manage bookings***Please process refund.**If no refund soon I will start legal action**Thank you

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Easyjet

Isu Bayaran Balik Penerbangan
Reported by GetHuman6643004
Sep 26, 2021 - 23 hari yang lepas
Not resolved
Setakat ini dilihat oleh 15 pelanggan
Isu serupa dengan 3757 yang lain
0 pelanggan mengikuti ini

Timeline

GetHuman6643004 mula menyelesaikan masalah ini
Sep 26 4:23petang
GetHuman6643004 menunjukkan bahawa masalahnya belum selesai.
Sep 28 8:30malam
GetHuman6643004 menunjukkan bahawa masalahnya belum selesai.
Sep 29 10:36pagi
GetHuman6643004 berkongsi masalah ini dengan rakan di Facebook
Sep 29 10:37pagi
GetHuman6643004 menunjukkan bahawa masalahnya belum selesai.
Sep 29 10:41pagi
GetHuman6643004 berkongsi masalah ini dengan rakan di Facebook
Sep 29 10:41pagi
GetHuman6643004 menunjukkan bahawa masalahnya belum selesai.
Okt 4 3:46petang