Last night I switched between NESN * *** (Red Sox) and NESN Plus * *** (Bruins) and the only things I got was COMPLETE SIGNAL LOSS, then CHANNEL SIGNAL LOSS, then PARTIAL SIGNAL LOSS. Reset, Same. Had to lower the channels under PARTIAL, until one appeared, to get to ESPN.*Called customer service, nice man, polite, had some empathy. Checks weather. Not that. Code ***, that means equipment. You've had your equipment for a long time (*** yrs.) They are switching out old equipment for new. Can send a technician out for $**. Wait. You're going to charge me to send a technician out to fix YOUR equipment that isn't working correctly or providing the services I am paying for? Yes. But I have a great deal, you can get insurance for $*.** a month, which would pay the $** fee (have to keep it for * months. Or I can upgrade you to Hopper. Is this for real?????
GetHuman6016929 did not yet indicate what DISH should do to make this right.