I was just trying to set a payment arrangement as usual of every month. ... On Sunday, April **th, I spoke to a Cox customer support rep online to schedule an payment arrangement for the **nd that was a promise to pay. I was told then that the request went through and everything was fine, however come the **th at around **pm, the services was disconnected, with the request apparently not going though due to a system glitch. **On the morning of the **th, I've called customer support to set it straight, made a new payment arrangement for the **th for it to automatically take it out the card, and was told there wouldn't be any reactivation fees due to the system glitch. **Now come the **th, the payment didn't went through, * activation fees went through irregardless, and and a returned payment fee of $**, that came from the second payment arrangement having a error to it and using a incorrect card number to it**Now I'm trying to get through the chat support for * hours now, and can't get an single person, and at my wits end to getting an rep to resolve this before the morning.
This entire issue stem from a system glitch, which I think is unfair and unjust to charge and inconvenience an customer over, and only worsen from a poor service rep on the phone.
I just want the added fees dropped and the payment arrangement to go through.
I've been paying on time for a solid * to * years straight, and I will hate to have to take my service elsewhere for a better experience.