Capital One Customer Service Issues

Hello, I'm Max S. I recently noticed a charge of [redacted].75 from Jetair Airlines on 10/25/[redacted] on my Capital One Bank Card ending in [redacted]. I attempted to receive a credit for canceling the flight due to the lockdown in the Philippines in February. Despite being able to reschedule other travel plans, Jetair was unwilling to provide a credit for a future flight. I reached out to their chat service two days ago for over 30 minutes without success. As I am currently in Cambodia awaiting a flight to the Philippines, I am unable to contact Capital One myself due to limited phone and internet access. I kindly request assistance in disputing this charge on my behalf. Thank you.

Subject: Credit Card Fraud/Identity Theft - Account Number Ending in [redacted]-Credit Report Ending in [redacted] I have previously sent several letters on November 29, [redacted], Jan 4th & 19th, [redacted], disputing a fraudulent transaction. I want to emphasize that any details associated with this account using my personal information were obtained without my knowledge or consent. I have requested Capital One Bank USA to remove this fraudulent item from my credit report but have not received any satisfactory response yet. Despite my efforts, they continue to claim the accuracy of the information without addressing my concerns directly. I have taken steps by filing a police report and submitting a fraud report to the Federal Trade Commission. To reiterate, I confirm that the mentioned account was opened fraudulently, and I had no involvement in its creation. This unauthorized transaction must be permanently deleted from my credit history. Thank you. - Brad Boland

Subject: Assistance Needed with Credit Card Fraud and Identity Theft - Account Number Ending in [redacted] and Credit Report Ending in [redacted] I have sent multiple letters, dated November 29, [redacted], January 4th, and January 19th, [redacted], disputing a fraudulent transaction. I want to emphasize that any information associated with this account, containing my personal details, was obtained fraudulently and unlawfully, without my consent or knowledge. Despite my repeated attempts to resolve this issue with Capital One Bank USA, I have not received a satisfactory response. They insist that the reported information is accurate and have not addressed my concerns directly. I have taken the necessary steps by filing a police report for fraud and identity theft and reporting the incident to the Federal Trade Commission. For the record, I confirm that the mentioned account was opened without my authorization, and I have no affiliation with it. I urge for the removal of this fraudulent activity from my credit report promptly, as I was unaware of its existence until it appeared on my statement. It is imperative that this unauthorized transaction is rectified without delay. Sincerely, Brad B.

Hello, currently studying abroad in Italy, I encountered an issue with my credit card. After making several transactions, my card was flagged for fraud when I attempted a larger purchase today. As I cannot make international calls, I am unable to reach out for assistance. Despite trying to utilize the direct access code for Capital One's customer service, my calls did not go through. Even my mother's attempts to contact on my behalf from the United States were unsuccessful. Further, when attempting to seek help from "Eno," I was informed that it couldn't assist since my account is locked. This credit card is crucial for my travels for the next three months, so any help in resolving this matter would be greatly appreciated.

I submitted a dispute with Capital One on 12/23/21 regarding an unauthorized charge of $[redacted].98. I followed up by sending a certified letter on 1/27/22. When I contacted the company, Promote, listed on my statement, I encountered difficulties communicating with a representative. I declined to provide my card number and requested a credit for the charge. Despite this, I was informed that the allotted time had passed. I am unaware of the purpose of the $[redacted].98 charge as I have not received any products or information about Promote's services. This charge exceeding my limit negatively impacted my credit score. Capital One recently notified me that they deemed the charges as authorized, although no supporting documents were included in the letter. I did not authorize any transactions with Promote and am seeking clarification on this issue. The only online purchases I made were for vitamins, totaling $6.94 and $6.96, which were received. I kindly ask for further investigation into this matter and assistance in rectifying my credit report.

I need help. Someone named Jeffrey Randy transferred $[redacted] to my FirstUnited bank account in Sherman, Texas using Capital One checks via ATM deposit and then withdrew all the money from my checking and savings accounts. He stole my online banking information from my phone, which I got back using GPS after he found it in the parking lot. Jeffrey admitted to committing the theft and offered to deposit a $[redacted] check to my account, telling me to keep $[redacted]. I did not respond, but my bank still closed my account, which I had for 11 years, and advised me to take legal action against him. I am elderly, disabled, and have limited income, so I feel helpless in this situation. Could someone assist me with dealing with this person?

I need advice please. I am currently in Europe with a Canadian Capital One card. I am unable to access my account to check my balance as the online login requires a verification code sent to my Canadian cellphone, which doesn't work in Europe. Attempting to call the [redacted] numbers on my Danish cellphone is futile as these numbers are only valid in North America. Even using Skype to contact Capital One has not been successful as I cannot get through. The designated phone number for collect calls from abroad just gives me a beep, and Capital One doesn't have an email service. Essentially, I cannot access my account or speak to customer service. Any suggestions on how to reach a live person from outside of North America besides the collect call number would be appreciated. Thank you, Julie.

I applied for the Savor One Credit Card last year. They had an offer where I needed to spend $[redacted] in 3 months to earn $[redacted] in rewards. Although I met the spending requirement, I have not received the $[redacted] rewards. I called Capital One in January as instructed, and they said I would get my rewards after 3 months. However, when I called today, Brandon mentioned he couldn't see any rewards on my account and requested a reference number. I find this frustrating as I have proof of the offer online with a screenshot. I plan to clear my Savor One Card balance today. If Capital One cannot honor their offer, they are welcome to close my account without any extra charges. I am considering seeking legal advice on this matter. Thank you for addressing this issue.

I'm Erica Thieler, and I encountered a significant issue. In [redacted], my account was compromised and closed due to fraudulent activity, leaving a balance of -[redacted]. Despite being inactive, today I deposited [redacted] into my new account, but it mistakenly went to the closed account, deducting [redacted] from it. I need that [redacted] urgently for a down payment on my new home tomorrow. The closed account should not have received any deposits. I am extremely worried as I was assured no transactions would occur once it was closed. This discrepancy is distressing, and I need assistance promptly. Please rectify this error to prevent me from losing my home. Contact me urgently at [redacted] or [redacted] regarding the misplaced funds. Thank you.

I am experiencing an issue with an auto-charge transaction on my Capital One Savor card. I recently received notifications, both by text and email, from Capital One regarding a declined charge from Best Buy Geek Squad. Despite providing an immediate response and a detailed explanation of the situation, it seems that their system is automated and unable to process my explanation. In an attempt to further clarify, I sent an email to Capital One containing the following explanation: "While not fraudulent, the situation is certainly unethical. I have been a long-standing member of the Best Buy Geek Squad service, opting out of automatic charges to my credit card annually. I have requested to receive a renewal notice with the precise cost before making a decision to renew. However, they have failed to comply with this request. Additionally, the amount charged this time is significantly higher than previous payments, raising concerns about their billing practices." I then provided my contact information but encountered an obstacle during my research - I discovered that Capital One does not offer an email address for customer communication, which I find to be a severe oversight in terms of customer service.

I am having trouble entering my 8-digit phone number on the form. Error message: Your email couldn't be delivered to [redacted] due to a misconfigured server. See technical details below. Original message sent on Tue, 22 Mar [redacted] 17:51:57 -[redacted] regarding adding my mobile number.

To whom it may concern at Capital One, I am writing regarding my case number [redacted]0329Z. I feel distressed as my funds have been withheld without any valid explanation. As a dedicated Uber and Lyft driver who has been banking with Capital One since [redacted], I have always abided by the law and engaged in honest work. Due to safety concerns during the pandemic, I had to pause my driving services and opted for an EIDL loan to facilitate purchasing a new car for my return to work. The unexplained hold on my funds has forced me to take up a physically taxing security job which is detrimental to my health. I implore you to expedite the investigation and release my funds promptly before my situation worsens. Your swift action is vital for me to resume my profession and preserve my well-being. Thank you for your attention to this matter. Sincerely, A Concerned Customer

Hello, my name is Matthew Rose, and I reside in Foley, Alabama. I relocated here from Maui four years ago to be with someone I met online. However, things took an unexpected turn as I discovered discrepancies in her life story. We have a son together, who was born on December 23rd, a month before the onset of the pandemic. Despite my efforts to assist her during challenging times, she began disappearing frequently, especially after the arrival of Hurricane Sally. Upon her departure, I realized she had been misusing my identity and funds, including our FEMA support post the hurricane. This fraudulent activity caused issues on my credit report, leading to a lot of distress and hassle in rectifying the situation. I've managed to lift the credit freeze now, but I'm struggling to obtain an unsecured credit card for essential expenses and property investments due to the existing credit issues. I am reaching out to various companies seeking assistance in rebuilding my credit and securing a stable financial future for my son and me. Any help, even with a minor credit line, would be sincerely appreciated. You can reach me at my updated phone number [redacted] or through my new email [redacted] My current address is [redacted] Oak Meadow Drive, Foley Alabama, [redacted]. I eagerly await your response. Thank you. - Matthew Rose

I work for a company, Klarna, and have been receiving frequent customer calls in the past two weeks regarding their credit card being declined for Klarna transactions. I would like to clarify that while Klarna does not accept credit cards, it does accept debit cards. I came across information stating that Capital One does not allow their credit cards to be used for Klarna purchases, but their debit cards are accepted. Prepaid cards, however, are not accepted. Customers can use debit cards for Klarna Pay in 4, not for financing. Some customers using Capital One cards have faced issues due to this policy change, causing confusion and frustration. I seek clarity on this policy discrepancy as both managers and online sources provide conflicting information, although the information available online refers to Afterpay and not specifically to Klarna. I am reaching out for direct confirmation to understand the policy better, as I am unsure of the bank policies involved.

I recently booked a reservation through Capital One Travel. Although they claimed to match the price, I didn't receive the confirmation email, leading me to believe the match didn't go through. Upon researching the motel, Days Inn Elmsford, online, I discovered concerning information about illegal activities like prostitution and drug dealing happening there. Passing by the location, I witnessed these activities first-hand, prompting me to cancel my reservation immediately. Unfortunately, the cancellation process didn't offer the option to reopen or transfer the booking. When I contacted Capital One Travel, the customer service representative explained that the booking was non-refundable. I expressed my dissatisfaction, highlighting the misleading nature of the motel's advertisement. Even though the representative mentioned reaching out to the third-party booking company, I didn't receive a clear solution. While I hope to get a refund, this experience shed light on Capital One's policies regarding price matching post-cancellation and the concerning ongoing illegal activities at this location. It's crucial for them to remove the Days Inn listing to prevent further incidents.

Subject: Disputed Charges with Budget Rent-A-Car To Whom It May Concern, I am writing to express my disagreement with the handling of the disputed charges from Budget Rent-A-Car by Capital One. The $[redacted].89 charge in question appeared on my December [redacted] statement, was initially credited, then reversed without explanation on my January [redacted] statement. This specific charge is what I am disputing. Despite contacting Budget Rent-A-Car promptly upon noticing the discrepancy, the issue persisted. I previously sent a detailed letter and called Capital One on March 16, [redacted], after not receiving any response or action regarding the disputed charges. I am seeking a correction of errors, reimbursement of any related charges, and an accurate statement reflecting the dispute resolution. It is concerning how charges can appear sporadically before and after the rental period, including billing a new card without authorization. Please refer to my letter dated February 8, [redacted], for further details on the matter. Sincerely, [redacted]

Hello, my name is Megan H. I am a current customer and need help logging into my online banking with your bank, Capital One. I would also like to update my phone number on my account from [redacted] to my new number [redacted]. I apologize for any inconvenience and appreciate any assistance you can provide. Additionally, I would like to change the email associated with my account to [redacted] as I no longer remember the current one. Thank you for your help and understanding.

I applied for a Capital One card and received the physical credit card. When I tried to set up online access for the new credit card, my phone number was not linked or updated. I contacted Capital One customer service three times on different occasions to resolve this issue. However, it has been over two weeks, and I still cannot access the account as my phone number has not been updated. Despite multiple calls, they have assured me it would be resolved each time but no action has been taken.

I encountered difficulties logging into my long-standing account, spanning over five years. Despite navigating security procedures on the app, I faced an endless loop, preventing me from accessing my accounts. This issue persisted across different browsers as well. After reaching out to Capital One via the number on my credit card, I informed two representatives of my call recording. Despite their inability to assist me, claiming my online ID and password were deleted for security purposes, they failed to provide a satisfactory explanation for the disappearance of my profile linked to personal details. While one representative suggested creating a new online profile, I am concerned about the fate of my original information. I am seeking guidance on how to investigate and resolve this matter. Your assistance in directing me to the appropriate resources would be greatly appreciated. Thank you. - Chava K. Last four digits of my cc no.: [redacted] Email: [redacted] Phone: [redacted]

I recently opened a second savings account with Capital One but encountered issues trying to add my wife as a joint owner. Despite multiple attempts with bank representatives via text and email, we couldn't add her successfully. This process was frustrating and time-consuming, especially since she is already a joint owner on another Capital One account. We have been loyal customers for over ten years, and adding her to accounts previously was seamless. It's perplexing why Capital One makes such a simple task so challenging. Unfortunately, after numerous failed attempts, we may have to consider switching banks due to the difficulty in basic account management. It would have been ideal to easily add her during account setup or with assistance over the phone, considering all her details are already on file from our long-standing relationship with the bank.