British Airways Customer Service Issues

Hello, I have a flight reservation to travel from Edinburgh to San Francisco on 24/06/23 and return from Los Angeles on 08/07/23. I recently learned that my daughter's graduation is on 30th June [redacted] in Glasgow while I am away. The call center informed me that changing my flights to 01/07/23 - 15/07/23 would cost £1,[redacted] mainly in fees. Unfortunately, I cannot afford this amount, leaving me to decide between missing the graduation or canceling my trip. I am hoping to find a way to adjust my flights at a lower cost to attend the graduation and continue with my holiday plans. Best regards, Michael

Subject: Urgent: Follow-Up on Baggage Incidents Ref: Executive Club Membership Silver: [redacted]2 Ref: British Airways Case Reference Nos: [redacted]8 & [redacted]5 I am writing to address the unresolved issues regarding my damaged and missing baggage during my recent flight from Chicago to London on BA0294. Despite my repeated attempts to seek assistance through phone calls and letters, I have yet to receive a satisfactory response. One of our checked bags was delayed by six days, while another arrived severely damaged. The damaged red case contained valuable items and was a special gift for my wife. Furthermore, the missing bag, upon delivery, was in poor condition with a broken zip and missing items. I urge British Airways to take prompt action to address these matters. Despite my efforts, I have received little communication or support. It is disheartening to feel disregarded and unheard as a loyal customer. I kindly request a timely and appropriate resolution to this situation within a week. Your attention to this matter is greatly appreciated. Best regards, Colin Price

I have been trying for 3 hours to modify my hotel reservation, no. [redacted]9. As a Blue Executive Club Member with number [redacted]6, I encountered technical difficulties when trying to submit a complaint about the poor service I received. The system message stated my information might be lost due to technical issues. It has been frustrating, and I am reaching out for help. I need to change my reservation from Saturday, 25th February to Friday, 24th February. I attempted to contact the provided phone number but faced long waiting times and received incorrect phone numbers to call, including a non-existent Avios number. I am desperate for assistance in amending my booking and possibly getting a refund. Please address my concerns promptly. Thank you. - P. Harley

I arrived in Dubai yesterday morning at 7:45 from London. Unfortunately, my baggage did not make it. I reported this to the baggage customer service. I have a reference number that I checked throughout yesterday. The status showed that my baggage arrived at the airport at 9:29 last night. However, it has not been delivered to my hotel as promised. The baggage contains essential medical supplies that I urgently require. Can someone please assist me with this matter?

I'm an 84-year-old person travelling to my deceased husband's birthplace, Liverpool, England, with my 2 daughters, 2 sons-in-law, and 2 grandchildren aged 13 and 11. I would like to select seats in advance for our British Airways flights on July 15, [redacted], AA Flight [redacted] from Boston, MA to London, England, then to Manchester, England. We will be taking the train to Liverpool from London on July 20. Afterward, on July 22, [redacted], we will be flying back on AA Flight [redacted], operated by British Airways, from London to Boston, MA. Unfortunately, I can't afford the seat selection fees for each passenger, but I want to ensure that the children can sit with their parents.

I purchased two business class tickets on the 6th from FCO to DFW for my mother and little brother. When Citi Bank called for approval due to the large amount, the situation became complicated. Upon arrival at FCO, British Airways representatives were unable to locate or explain the tickets, and the language barrier made it even more challenging. Despite my efforts to provide necessary information, the lack of assistance from British Airways staff was disappointing. My mother and brother were left stranded in Italy, and I am left with no choice but to rely on British Airways, who has $[redacted] of mine. The uncertain situation and the lack of responses from British Airways are disheartening. It is frustrating to experience such poor customer service from a renowned brand like British Airways. Sincerely, J.H.

I have reserved a round-trip flight for two with British Airways from City Airport London (LCY) to Peretola Airport Florence (FLR). My concern is the lack of information about the assigned seats for both the outbound and return flights. The booking details are as follows: Booking reference: WSW86A, Ticket numbers: [redacted][redacted] (P. Kagan) and [redacted][redacted] (E. Kagan). Payment date: 14-02-[redacted]. Outbound flight: BA847 on July 1, [redacted]. Return flight: BA7022 on July 9, [redacted]. I paid £21.00 per passenger for assigned seats on both flights (£84.00 total). While the tickets show the charge, they do not specify the seat numbers. I want confirmation of the seats I paid for to avoid random assignments near boarding.

I attempted to book BA flights to Gothenburg on January 29, 30, and 31. Each time I tried, the website froze at the payment stage. When I called BA on the third day, they mentioned they could assist over the phone. Despite not finding any bookings under my name, the phone booking cost was too high, so I opted for a different airline. However, on February 20, I discovered BA charged me twice on February 2. A representative confirmed no booking confirmations were sent. They refunded one duplicate charge, but told me to request a refund for the other online using reference [redacted]5. After multiple unsuccessful attempts through the portal, I contacted a call center in India and spoke to Manoramjan, who blamed policy, my attempted booking, and even my bank for the issue. Despite his advice to return to the complaint portal, I sought further help from Citizens Advice, who recommended I notify BA of the absence of a contract.

Dear Sir/Madam, Regarding executive club account no. [redacted]6, which I have maintained for over a decade. As a loyal British Airways customer, I have accrued over [redacted],[redacted] club miles and had [redacted],[redacted] more transferred from my previous avios account, totaling [redacted],[redacted] miles. Unfortunately, [redacted],[redacted] miles were deducted from my account in August [redacted] due to inactivity. I would like to appeal this based on the challenges I faced during an unprecedented pandemic and a serious health issue. I reside in South Africa, where severe lockdown measures were imposed from March [redacted] to December [redacted], severely limiting international travel. Additionally, I suffered an ischemic stroke in February [redacted], making long-haul travel unsafe for an extended period. These circumstances made normal life decisions impossible for my family and me for over 2 years. I kindly request a compassionate review of my case and the reinstatement of the deducted miles upon understanding the reasons for my inactivity. I am willing to provide any necessary proof of my health issues. Any consideration in this matter would be greatly appreciated, and I assure you of my commitment to keeping my account active moving forward. Sincerely, Paul Hawker

During my recent vacation, my suitcase went missing for three days, failing to arrive with me on my flight. Unfortunately, I did not receive any assistance upon reaching my final destination. No claim number or voucher was provided to help with acquiring toiletries or necessary clothing as I awaited the return of my luggage. The lack of assistance and empathy during this ordeal left me feeling quite frustrated. Despite reaching out in England and Aman, I was unable to receive any support. I took it upon myself to track down my suitcase at the London airport using my Apple tag.

I needed to board my British Airways flight on February 1st, [redacted] but was told by the British Airways ground staff at the airport that I couldn't fly because my British passport had expired. This was a shock to me as I wasn't aware of it. After getting an Emergency Passport, I contacted British Airways to inform them. However, they claimed my previous ticket was a "no show" and insisted I buy a new ticket. I ended up purchasing another ticket for £[redacted].30. Despite the confusion, I am now trying to resolve the situation and hope for a solution. Thank you for your attention to this matter. From, Hilmare Hotz Ticket Number: [redacted][redacted]

I am seeking confirmation if suitable compensation has been determined. I am disappointed with the inadequate response from British Airways. In similar situations, I believe British Airways would assist British senior citizens more graciously. I feel the treatment we received reflects historical attitudes of the British towards Indians when we were under colonial rule. Despite hope until the last moment of the scheduled flight, we faced rejection despite efforts made by my nephew, Nirbhay, who booked the tickets. This situation may continue to weigh heavily on me. I am requesting appropriate compensation to put an end to this unfortunate event. The details of our failed travel from Bangalore to Dallas-Fort on March 11, [redacted], are outlined. We encountered rejection at the check-in counter after a long journey from Coimbatore. I have served in various public service roles in India, and my daughter in Texas requires medical attention. I seek redress from British Airways promptly to alleviate my distress. Sincerely, MJF Lion K. Bojarajulu, Scientific Officer [R], Secretary of Bharathy Nagar Residents Welfare Association, Kovaipudur-Ward-90, Coimbatore-[redacted] [redacted], Tamil Nadu. Contact: WhatsApp: +91 96[redacted]5, +91 94[redacted]1. Email: [redacted]

I lost my Avios points because my bank in South Africa was not recognized. I received an email informing me that my Avios points would not be reinstated. Despite multiple attempts to rectify the issue with my bank remotely, I had to visit them in person. The problem was that my original Avios Card was not linked to my BA CARD, causing no transactions to show up. I would appreciate guidance on how to proceed or a South African telephone number I can reach out to for assistance.

Hello, I have a flight booked from Miami International Airport to Bandung Airport, with the second flight being British Airways Flight [redacted]. Due to booking through American Airlines, I was unable to select a seat for the flight to Bandung. I'm seeking guidance on how to secure a seat assignment for this leg of my journey. Thank you, A.T. Flight Details: - Operated by Avianca Argentina - Departure: London Gatwick Airport at 4:55 PM on April 26 - Arrival: Bordeaux Airport at 7:40 PM on April 26 - Duration: 1 hour and 45 minutes - Class: Economy Confirmation Code: [redacted]

I was disconnected from the British Airways agent while updating my and my wife's itinerary on our existing reservation. I need to connect with a BA agent to fully resolve these changes for our trip in May. The previous agent's assistance was somewhat unclear, despite his efforts to help. I attempted to use GetHuman to hold but the callback went straight to voicemail without giving me a chance to respond.

Hello, I am Baiju Vadakkadathu Mathew. On the 11th, I purchased a ticket from Heathrow Airport to Milan Malpensa with a flight time of 11:45, which was canceled. On the same day, I managed to get another flight at 1:50, which was also delayed. The issue is that £[redacted] was deducted from my account for the new ticket. I believe this money should be refunded as the cancellation was not my fault. It would be appreciated if you could address the inconveniences caused and ensure that I am not charged again for the ticket. I am looking forward to a prompt resolution. Thank you.

I attempted to cancel my flight with booking number OPLIJA to receive a refund of the tax portion. However, I encountered an error online instructing me to call customer service. After waiting nearly an hour on hold, I had to disconnect the call due to another commitment. Unfortunately, there is no chat support or additional email contact provided for assistance.

We flew from Manchester to Heathrow with plans to go directly to Phoenix. Unfortunately, due to a delay on our first flight, our transfers were canceled. British Airways redirected us to fly to LA first and then to Phoenix. In LA, we were informed that our bags were sent straight to Phoenix. Our booking was with American Airlines, but they have no record of receiving our bags. Despite our efforts, the bags do not show up on the AA app for tracking. The bag tags are BA202098 and BA202091. American Airlines in Phoenix cannot locate our bags, and we have been unsuccessful in contacting BA. We are left with only the clothes on our backs. We appreciate any assistance with this matter. Thank you. - B.I.

Hello, I made a booking for a flight from Cairo to Austin with British Airways last night. However, upon reviewing it again today, I found some conflicting scheduled times. I would appreciate your assistance in clarifying this, as I need to arrange my hotel booking in Austin accordingly. My flight departs from Heathrow Airport on March 21 at 12:10 Eastern Standard Time and is scheduled to arrive at Austin Bergstrom Airport on the same day at 17:45 (time zone unspecified). The flight duration is listed as 10 hours and 35 minutes, which seems confusing. I would be grateful for your help. Thank you, Tasnim Salah Booking Reference: KPQGCH

I am looking to upgrade my seat from Economy to Premium Economy on a BA flight departing from Boston on March 20th and arriving in London on the next day (Flight BA202). I am attempting to reach a BA agent to check availability, pricing, and inquire about using a combination of Frequent Flyer miles and cash for payment. Unfortunately, the BA.com website is not currently allowing me to make this seat upgrade online.