I contacted assurance wireless so that they'd send me a replacement phone because my ot...

GetHuman7604672's Masalah Akses Akaun dengan Assurance Wireless dari Julai 2022

Bantu masalah Assurance Wireless saya
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Before contacting them, items GetHuman7604672 may need:
Nama pada akaun, Nombor telefon, alamat Pengebilan, dan SSN 4 Terakhir
Top Tip from another customer
Sekiranya anda menghadapi masalah dengan kata laluan, cuba tetapkan semula menggunakan alamat e-mel anda (pastikan untuk menggunakan ejaan yang betul). Klik "Lupa Kata Laluan" di bawah log masuk, kemudian ikuti arahannya. Anda harus mempunyai pilihan untuk menetapkan semula dengan nombor telefon anda.
The issue in GetHuman7604672's own words
I contacted assurance wireless so that they'd send me a replacement phone because my other one stopped working. It arrived. Cool. But the issue is I've been unable to activate it going on days now, because * the phone number that came with the phone to activate it and the only one I can find online automatically sends me to T-Mobile and says my account isn't with them and that I am using a device with an inactive sim card. When I finally get a person to talk to, they can't help me and they send me to metro and metro tells me they can't help me and I need to speak to assurance but I can't get an assurance wireless person to help. So this phone is useless.. I am on the assistance program for a reason I can't pay to get a plan or phone anywhere.

GetHuman7604672 did not yet indicate what Assurance Wireless should do to make this right.

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Assurance Wireless

Masalah Akses Akaun
Reported by GetHuman7604672
Jul 5, 2022 - sebulan yang lepas
Not resolved
Setakat ini dilihat oleh 1 pelanggan
Isu serupa dengan 124 yang lain
0 pelanggan mengikuti ini

Timeline

GetHuman7604672 mula menyelesaikan masalah ini
Jul 5 11:03malam