Amazon Customer Service Issues

I am experiencing difficulties accessing my Amazon.com account. Each time I enter my email and password, I am redirected to a security notification prompt. Amazon sends me a code via text message or email, but despite following the steps, I cannot log in and am prompted to change my password. The process makes me uneasy. Initially, Amazon indicated I was in CA, when I am actually in AZ. I contacted customer support and spoke with Hillary, who was unhelpful. After subsequent login attempts, the notification inaccurately stated my location as US and identified my device as a Safari Apple desktop when I use DuckDuckGo and iPad. As a result, I am unable to access my account, which is a new issue after almost 30 years without any problems.

I am a Prime member, but I am experiencing delays in receiving my orders. I spoke with a representative who mentioned that the two-day delivery window starts after the order is processed, not after the order is placed as it used to be. This change seems to have happened recently, as until a few weeks ago, I would receive most orders within the promised two days of ordering. The main reason I signed up for Prime was the two-day delivery commitment. I feel that the change in terms should be acknowledged. I would appreciate it if I could receive compensation, such as an Amazon credit, for not receiving the service I paid for. If the delivery times can't be improved or reverted back to the original two-day guarantee, I might have to consider canceling my membership. Thank you for your attention to this matter. Sincerely, M. J. Johnson

I've contacted Amazon customer service twice recently, first on the 13th and then this past Monday. I've noticed an unauthorized purchase made under my account to a different address for a large amount. Despite being assured that the fraud department would reach out to me, I have yet to hear from them, almost two weeks later. I simply want the fraudulent charge refunded. The order in question does not have my full name or correct address, evident that I did not place it, as I have never shipped anything to a different address before. I am dissatisfied with the handling of this situation, as I am a frequent Amazon shopper but am considering discontinuing my patronage after this incident.

Hello, my name is Atingle. I recently made a purchase for craft supplies from Amazon. The scheduled delivery was supposed to be two days ago, but the delivery person did not contact me. Amazon sent me a notification that the order would arrive two days ago, however, no one has attempted to deliver it yet. I have experienced a situation before where my order was canceled and returned without my awareness, and I am concerned that this might happen again. I urgently require my order to be delivered. Could you please assist me in ensuring the delivery takes place before any potential cancellation occurs? Thank you.

I purchased a projector from Amazon in [redacted], here is the order number: ORDER # [redacted]-[redacted]. The item has a 3-year warranty. In June [redacted], it began displaying strange marks on the screen. I contacted the company and provided them with pictures of the issue. They confirmed it is defective and offered a refund. After sending the projector to the provided return address, it was quickly sent back as they refused the package. Linda from customer service mentioned it was an Amazon matter, not theirs. I've been bouncing between the two and now Linda says I need to contact Amazon for the refund because it was fulfilled by them. I have emails documenting all correspondence.

Due to Virgin closing my account, I had to create a new email on Amazon, resulting in the loss of all my account history and Prime membership. When I attempted to update my email on my old account, I couldn't sign in since the old email was no longer functional. My previous email was [redacted], and my new email, where I created the new account, is [redacted] I kindly request assistance in either connecting my old account with the new one or transferring my Prime membership to [redacted] Thank you.

Subject: Request for Replacement of TVS Mp280 Printer Dear Sir, I purchased a TVS Mp280 Lite printer from Amazon meant for MSEDCL officials. Unfortunately, it is not compatible with Mahapowerpay Wallet. I have been in touch with Amazon Customer Care for a return, and they have assured me a refund by Sunday. However, I am not interested in a refund but rather a replacement for a TVS Mp280 model. I kindly request your assistance in exchanging the printer promptly. Your help in this matter would be greatly appreciated. Thank you. Sincerely, Rashid S. --- Disclaimer: Contact Amazon Customer Care directly for assistance with returns. Best regards, Dinesha

I have observed that Amazon has been deducting £7.99 from my bank account for Amazon Prime without my authorization. This is the third time I have had to address this issue. Despite my previous attempts to resolve it, Amazon continues to ignore my requests. I decided to stop shopping with Amazon after my last purchase in March [redacted], yet they have resumed charging me. I have notified my bank to prevent any further deductions. I demand a refund for the unauthorized payments and for Amazon to cancel my Prime subscription. I request an email response outlining their proposed solution to this recurring problem. Sincerely, D.J.

About a month ago, I attempted to make a purchase on Amazon but had trouble with my password. I contacted customer service and spoke with a representative who had a heavy accent, which made it challenging to understand her explanations. I eventually got informed that I had been "blacklisted" for not buying enough, which led to a frustrating conversation that ended abruptly. Recently, I received a suspicious call claiming there was a $3,[redacted] charge on my Amazon account. When I tried to call back, the number provided seemed fishy, and the person I spoke to seemed clueless about the situation. I'm concerned about the security of my account, which is linked to the email below. Can anyone shed some light on what is happening?

About a month ago, I faced issues trying to purchase items on Amazon as my password was not working. I contacted customer support and spoke with a representative with a heavy accent. Despite my efforts to understand her, I had trouble comprehending her explanations. Eventually, I was told I was "blacklisted" for not making enough purchases, which left me frustrated. Recently, I received a suspicious call claiming there was a $3,[redacted] charge on my Amazon account. Sensing a scam, I disconnected. Upon trying to verify the call, the number led to no one available for contact. When I called back today, another representative with a foreign accent denied knowledge of the previous call. I am confused and concerned about the situation. My account is linked to the email provided below.

I have a couple of items that need to be returned or exchanged, but unfortunately, my phone has been hacked, and I cannot access my account as it has two-step verification. I visited an Amazon hub, but they couldn't assist me. One of the items is a power station that won't charge due to a bad cord, and the USB out doesn't work. I was requested to send a video to the seller, but I can't use my phone. The other items include a Crucial 500GB SSD and a Samsung 128GB micro SD card bundle with a faulty USB adapter. The power station order number is not available due to the compromised email. I need to return these items by dropping them off at the hub, but I require QR codes for them. Finding a solution is urgent, especially for the power station return. Your guidance on obtaining the QR codes and accessing my account would be greatly appreciated. Thank you.

I would like to address the issue I experienced with my recent order of tortilla mix. The first part of my order arrived promptly, however, the second package I received today was in very poor condition. It was packed alongside two heavy items, an iron cast tortilla press and a large quesadilla maker, without any cushioning or protective materials. This resulted in the paper bag of tortilla mix being completely crushed and the flour spilling inside the appliance boxes. I would appreciate a refund for the damaged mix or a replacement that is appropriately packaged. While I have cleaned up the mess, I was shocked by the lack of care in packaging such heavy items with a delicate product like flour.

I recently received an electric drill at the wrong address, which happened a few times with Amazon packages over the past two years. Each time, they were reported and refunded. When the drill delivery issue occurred, I promptly ordered another, but the order didn't reflect on my credit card. Today, when I tried to reorder, there seemed to be a mix-up with multiple items in the cart totaling $[redacted]. It's puzzling why this keeps happening. I value my long-standing relationship with Amazon and their fast deliveries. I hope this can be resolved. Thank you, Bruce L. 88 years old and retired

Hello Amazon team, I am sharing an email that I received from your account experts that was translated using Google Translate: Account Experts: "Good day! Thank you for your response. We have reviewed the information you provided. However, we were unable to confirm ownership of the credit card ending in [redacted] due to card verification. As a result, your account remains temporarily blocked. To resolve this issue, please log into your Amazon account and follow the instructions displayed on the screen. When submitting the document to verify ownership of the payment method, ensure that the name, address, payment method, and relevant transaction details are clearly visible. For security reasons, only the last four digits of the payment method should be shown. Kindly provide this information promptly for us to verify the payment and restore full access to your account. Regards, Account Specialist Amazon.de In my response (translated via Google Translate) I mentioned: "Hello, what do you mean by a Mastercard? I haven't even created an account. I only intended to use my coupon to make a purchase. Therefore, I did not link a bank account. Will I be refunded? If you are referring to Prime, that cannot be the case as I do not have a Prime account. I also noticed a mention of 'Prime Shipping' which puzzled me. Is there a way to clear my account and remove the bank account? My package was due today but has not arrived. Will I receive a refund? When will my account be unblocked? I have provided proof that I own the coupon code. If there is an issue with the Mastercard account, could you please delete it and reinstate my money and account? Regards, Leon"

I would like to request and recommend Amazon to add a "Join Watch Party" option for users who are interested in participating in a watch party without having to start one themselves. For instance, for the movie "The Blind Swordsman: Zatoichi (English Subtitled)", it would be helpful to have an option that says, "Interested in joining a watch party for this film" and a feature to be notified if a watch party is created for the film. This would enhance the watch party experience on Amazon, allowing more users to easily join and participate in viewing events. Thank you for considering this suggestion.

Dear Amazon, I have repeatedly requested to receive my refunds directly in my bank account rather than by cheque. Despite my requests, Amazon continues to issue my refunds by check. The last refund I received is still pending after almost a month, and now I have three more pending refunds. This experience has been very disappointing. Normally, Amazon processes payments quickly, but when it comes to refunds, I've been told to wait 7 to 10 days. Unfortunately, this has been a stressful situation for me, and it has made me reluctant to use the app for shopping in the future. I will not be recommending Amazon to others based on my recent experiences.

I am currently unable to access my account despite multiple attempts to contact Amazon through email with no response. I am located outside the US, which makes it challenging to reach out via phone. I have also tried utilizing the "chat" feature but cannot access it due to my locked account. It seems my account was locked by Amazon days after confirming with my bank that the flagged charges were valid. I am seeking a reliable email address from Amazon that will yield a response. Thank you.

I am experiencing two issues that I need assistance with: 1. I have two Amazon accounts linked to different email addresses - one with Yahoo ([redacted]) and a newer one with iCloud ([redacted]). I am unable to access my Yahoo account that I created ten years ago, where I made purchases that I can no longer access as I have forgotten the password and the security questions are related to expired credit cards I no longer have. I would appreciate it if I could update the security questions for my Amazon Yahoo account that are not related to credit cards, as I only have one current savings bank card whose number ends in ***[redacted]. 2. Today, when attempting to sign up for an Audible account, I encountered an issue with using my active bank card, which I have successfully used for purchasing Kindle books on my Amazon iCloud account ending in ***[redacted].

I accidentally signed out of the Amazon app on my mobile after placing an order for 5 items. When I tried to log back in, I couldn't access my account. I tried the "forgot password" option, but got stuck on the Visa card expiry date step. I don't have nor use a Visa Card, so I can't proceed. It's frustrating to be stuck without any options. Please fix this issue and let me log in with my existing password. If another card detail is needed, prompt me to provide the one I'm currently using. Thank you.

I have been trying to have my Gigabyte laptop repaired, which I purchased through Amazon. Gigabyte has prolonged the process so much that I can no longer easily seek help through Amazon due to the six months' time I have owned the laptop. I need to find a different way to either get a refund or exchange the laptop as Gigabyte seems uninterested in assisting me. I want to avoid being strung along further, especially after receiving a broken item in the same condition after RMA. I might need to explore other options to sell this laptop and buy from a brand that provides better support, as I need a reliable product that doesn't lose internet connection and peripheral connectivity while in use.