I am having trouble getting an iPhone unlocked by AT&T. The phone is an insurance repl...

GetHuman-mwcline's masalah perkhidmatan pelanggan dengan AT&T Wireless dari September 2021

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The issue in GetHuman-mwcline's own words
I am having trouble getting an iPhone unlocked by AT&T. The phone is an insurance replacement (the original one was lost). When I try to unlock it online, I get a message that the IMEI is not associated with an AT&T device. I filed a case through Customer Service several days ago but have heard nothing so far. I have followed up twice and been told both times that I just need to wait for the case to be resolved. I want to move to a different carrier but cannot do so until this is completed.

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AT&T Wireless

Isu perkhidmatan pelanggan
Reported by GetHuman-mwcline
Sep 21, 2021 - 3 bulan yang lepas
Not resolved
Setakat ini dilihat oleh 12 pelanggan
Isu serupa dengan 3387 yang lain
0 pelanggan mengikuti ini

Timeline

GetHuman-mwcline mula menyelesaikan masalah ini
Sep 21 10:35pagi
GetHuman-mwcline menunjukkan bahawa masalahnya belum selesai.
Sep 23 2:44tengahari