How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this CH Robinson phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 5.
Here is how our research team describes the way the CH Robinson phone system greets you: Please listen carefully as our menu options have changed. If you are a new customer and would like to start shipping with CH Robinson, press 1. If you are a shipper or receiver looking to schedule a pickup or track a shipment and do not know who your CH Robinson representative is, press 2. If you are a carrier and need to talk to Carrier Services, press 3. For all other questions, press 5.
What are the hours and when should I call?
CH Robinson operates the call center for this 855-229-6128 phone number Mon-Fri 8am-11pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of NaN calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this CH Robinson phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like CH Robinson staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call CH Robinson is Wednesday.The most busy day to call is Tuesday.Again, this is based on a sample of NaN calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call CH Robinson is Wednesday.In this case, it's a no-brainer. Wednesday is not only the least busy day for calling this CH Robinson number, but it is also the day with the shortest hold times.
More Ways to Contact CH Robinson Customer Service
There are of course other ways to contact CH Robinson customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- CH Robinson customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is CH Robinson's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a CH Robinson agent. This phone number is CH Robinson's best phone number because NaN customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-229-6128 include and other customer service issues. Rather than trying to call CH Robinson first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, CH Robinson has 1 phone number. It's not always clear what is the best way to talk to CH Robinson representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for CH Robinson. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like CH Robinson. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.