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Zenni Optical Customer FAQ

Top Answers & How-to Guides

What is Zenni Optical's Phone Number?

The question we are asked most often is about how to talk to Zenni Optical customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Zenni Optical Customer Questions

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Ordering Process

How do I place an order?

To order from Zenni Optical, customers should browse their website, select eyewear, and customize their choices. After adding...
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How do I apply a coupon code?

To apply a coupon code at Zenni Optical, choose your glasses and go to checkout. Enter your code in the "Promo Code" section...
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Can I track my order?

Customers of Zenni Optical can track their orders through a confirmation email or by logging into their accounts on the Zenni...
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How can I change or cancel an order after it is placed?

To change or cancel an order with Zenni Optical, customers must act swiftly as there is a limited time to do so after placing...
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What is the process for ordering glasses for kids?

Ordering glasses for children from Zenni Optical starts with obtaining a current prescription that includes specific details...
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Payment and Shipping

What payment methods do you accept?

Zenni Optical allows customers to pay using major credit cards like Visa, MasterCard, Discover, American Express, and PayPal....
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What is your shipping policy?

Zenni Optical’s shipping policy includes affordable standard and expedited options within the U.S., with varying delivery times...
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Do you offer a warranty on your products?

Zenni Optical provides a limited warranty that covers manufacturing defects and craftsmanship issues, but it does not include...
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Returns and Cancellations

What is your return policy?

Zenni Optical offers a customer-friendly return policy that allows returns within thirty days of receipt if glasses are in...
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Can I order frames without lenses?

Zenni Optical allows customers to order frames without lenses, offering flexibility for those wanting non-prescription options...
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Prescription and Lenses

Do you offer prescription lenses?

Zenni Optical provides prescription lenses for their eyewear, offering various options tailored to individual vision needs....
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What are the available lens options for my glasses?

Zenni Optical presents various lens options, including different materials like standard plastic, polycarbonate, and high-index...
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Can I get my prescription lenses from any optometrist?

Customers can obtain prescription lenses from any licensed optometrist or ophthalmologist. They will conduct an eye exam and...
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How often should I replace my glasses?

The need to replace glasses depends on various factors. Generally, an eye exam is suggested every one to two years. If vision...
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Virtual Try-On and Care

Can I try on frames virtually?

Zenni Optical provides a virtual try-on feature on its website, allowing customers to see how different frames will fit their...
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How do I care for my Zenni glasses?

To ensure the longevity of Zenni glasses, handle them with clean hands and store them in a protective case. Use a microfiber...
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We look to the Zenni Optical issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Zenni Optical issues reported to GetHuman
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