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Sun Life Direct Customer FAQ

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What is Sun Life Direct's Phone Number?

The question we are asked most often is about how to talk to Sun Life Direct customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Sun Life Direct Customer Questions

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Claims Process

How do I make a claim on my life insurance policy?

To make a claim on a life insurance policy with Sun Life Direct, gather necessary documents like the policy number, contact...
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What happens if I miss a premium payment?

Missing a premium payment for a Sun Life Direct insurance policy can lead to various outcomes based on the policy's terms....
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Types of Policies

What are the different types of life insurance policies offered by Sun Life Direct?

Sun Life Direct offers several life insurance policies tailored to different needs, including term life for affordable coverage...
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Can I switch my life insurance policy to a different type?

Yes, you can switch your life insurance policy to another type based on the terms of your current plan with Sun Life Direct. It...
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Quotes and Applications

Can I get a quote for a life insurance policy before applying?

Yes, obtaining a life insurance quote from Sun Life Direct prior to application is possible. This involves sharing personal...
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Can I add additional coverage to my existing life insurance policy?

Yes, individuals can often increase their coverage or add benefits to their life insurance policy with Sun Life Direct. This...
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What is the process for updating my coverage?

Updating coverage with Sun Life Direct is an easy process that begins with reviewing your current policy to determine desired...
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Coverage Details

What is the maximum coverage amount available?

Sun Life Direct offers varying maximum coverage amounts for different insurance products, which can reach millions for life...
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Are the premiums for life insurance policies fixed or can they change over time?

Premiums for life insurance from Sun Life Direct can be either fixed or variable, depending on the policy type. Permanent...
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What benefits are included in a standard life insurance policy?

A standard life insurance policy offers key benefits, primarily a death benefit that supports beneficiaries financially after...
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Can I add a spouse or partner to my life insurance policy?

Typically, adding a spouse or partner to a life insurance policy with Sun Life Direct is feasible, often through a rider or...
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Policy Adjustments

Can I transfer my life insurance policy to another person?

Transferring a life insurance policy to another person can be possible, often requiring an assignment process that includes...
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Are there health assessments necessary for certain policies?

Health assessments may be required for certain policies at Sun Life Direct, particularly life insurance, which often involves a...
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