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Rent The Runway Customer FAQ

Top Answers & How-to Guides

What is Rent The Runway's Phone Number?

The question we are asked most often is about how to talk to Rent The Runway customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Rent The Runway Customer Questions

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Order Tracking

How can I track my order?

To track an order with Rent The Runway, customers should log into their account on the website and navigate to the “Orders”...
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Can I cancel or modify my order?

Rent The Runway permits order modifications before shipping, including date changes and item swaps. However, once shipped,...
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Rental Process

How does Rent The Runway work?

Rent The Runway allows customers to rent fashionable clothing and accessories by browsing an online catalog. Customers select...
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What is the shipping process?

The shipping process of Rent The Runway includes selecting items, rental dates, and preferences when placing an order. After...
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What is the return process?

The return process for Rent The Runway is user-friendly. Customers should ensure items are clean, use the pre-paid label for...
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Rental Items

What types of clothing can I rent?

Rent The Runway provides an extensive selection of clothing suitable for various events and styles, including formal dresses,...
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Can I rent accessories or only clothing?

Rent The Runway offers both clothing and accessories for rental, including handbags and jewelry. The selection may vary, so...
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What styles of clothing are available each season?

Each season, Rent The Runway showcases a wide variety of clothing styles, including dresses and outerwear, reflecting seasonal...
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Rental Duration and Policies

How long can I keep the rented items?

The length of time for which customers can keep rented items from Rent The Runway generally depends on the selected rental...
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Do I need to clean the rented items before returning them?

There is no need to clean rented items before returning them to Rent The Runway, as they handle the cleaning. However, it is...
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What happens if I damage the rented items?

When rented items are damaged, Rent The Runway typically offers insurance to help cover costs, but fees may apply based on the...
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What happens if I return my items late?

Returning items late to Rent The Runway may lead to a late fee, calculated as a percentage of the rental price for each extra...
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Pricing and Promotions

Do you offer discounts or promotions?

Rent The Runway occasionally provides various discounts and promotions, including seasonal sales, promotional codes, and...
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Are there size guides available for clothing rentals?

Yes, Rent The Runway offers size guides to help customers choose the right fit for rentals. Each item usually includes a size...
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Can I rent the same item multiple times?

Rent The Runway typically permits renting the same item more than once, but availability may fluctuate due to demand. The...
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We look to the Rent The Runway issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Rent The Runway issues reported to GetHuman
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