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What Do I Do If My Postmates Delivery Is Late?

Christian Allen is the editor / author responsible for this content.
Dec 9, 2022

Postmates customers may wonder what options they have if and when a Postmates delivery is late. There are basic guidelines you can follow in general when you receive a late delivery. However, answers to this question may vary according to the type of delivery and the type of Postmates customer you are. The solutions may also vary according to a few other guidelines.

Call Postmates...

If you are at a complete loss in terms of what to do about a late Postmates delivery, you can reach out to Postmates customer service. You can provide the details of your order and get help resolving your issue. If you want to request a full refund you can detail why you feel you deserve to be compensated in full. A customer service representative can provide options and help to resolve the issue.

General Guidelines for Late Deliveries...

If your Postmates delivery is late, one of several options will happen. Postmates will refund your order if its really late and your food isn't edible or ruined. If you don't receive a full refund you will receive a partial refund. If your food is completely ruined you will receive a full refund. You may have to write to Postmates to request a full refund, however. If Postmates denies your full refund, you can request one again. You should request a refund in writing.

Other Considerations...

If you have a priority delivery that arrives late, you will only be required to pay the standard delivery fee. However, Postmates has an unlimited membership that customers can take advantage of. Unlimited members won't have to pay a deliver fee at all if a delivery is late. This applies if your order is above the cart minimum. However, the terms of how much of a delivery fee you will pay will vary by location.

Additional Options...

You may also be able to go to log into your Postmates account and go to your orders. You can select the help options to get help and to have your questions answered. If your order shows as delivered yet you haven't actually received it, you can log into your Postmates account and go to your order history and select the help option. You can provide details regarding your order and ask for help resolving your issue.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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