What is the return policy?

Our return policy at Order Express is designed to ensure customer satisfaction and hassle-free returns. If you are not completely satisfied with your purchase, you can return the item within 30 days of delivery for a full refund or exchange. To be eligible for a return, the item must be in its original condition, unused, and with all original tags and packaging. Return shipping fees may apply, unless the return is due to a defective or incorrect item received. To initiate a return, please contact our customer service team who will assist in processing your request. Once the return is received and inspected, we will issue the refund or exchange accordingly. Please allow 5-7 business days for the refund to be processed. We aim to provide a seamless and satisfactory shopping experience for all our customers.