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Optus - Television, Telephone and Internet Customer FAQ

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What is Optus - Television, Telephone and Internet's Phone Number?

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Recent Optus - Television, Telephone and Internet Customer Questions

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Plan Options

What are the various plan options for residential customers?

Optus provides a variety of residential plans including mobile options, broadband plans with different NBN speed tiers, and...
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Are there any additional fees for exceeding my plan limits?

Exceeding your plan limits with Optus may incur extra fees, determined by your service type and plan details. Mobile users...
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Are there any perks for long-term customers with Optus?

Optus provides various benefits to long-term customers, including exclusive offers on plans, loyalty rewards, priority customer...
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Data Usage

How can I check my current data usage with Optus?

To check your data usage with Optus, you can use the My Optus app or their website. The app shows real-time data usage after...
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Can I receive notifications for data limit warnings?

Optus offers customers tools to manage data usage and receive alerts as they approach their limits. Notifications may be sent...
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Internet Services

What security features does Optus include with internet services?

Optus Internet services come with various security features to help safeguard users' data from threats. These include a network...
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What kind of devices can be used with Optus broadband services?

Optus broadband services are compatible with a variety of devices, including desktops, laptops, tablets, smartphones, smart...
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Does Optus provide parental controls for internet usage?

Optus offers parental controls that enable families to oversee and manage their children's online activities by restricting...
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What are the differences in home internet technologies offered?

Optus offers various home internet technologies like fiber, cable, and fixed wireless to suit different customer requirements....
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Support for Customers

What options are available for customers with disabilities?

Optus supports customers with disabilities through accessible equipment options, specialized customer service, and a website...
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What happens if I need to temporarily suspend my service?

For temporarily suspending services with Optus, customers can follow specific procedures related to their account and the...
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Does Optus offer any financial assistance programs for low-income customers?

Optus recognizes the financial difficulties some customers face and offers support options for low-income individuals. This may...
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Network Reliability

How does Optus ensure network reliability during peak hours?

Optus enhances network reliability during peak times through infrastructure investments, including new towers and upgrades....
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How does Optus handle customer feedback and complaints?

Optus has a systematic method for handling customer feedback and complaints, focusing on improving satisfaction and services....
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Order and Equipment

Can I track my order status online for new devices?

Customers can monitor the status of their new device orders on the Optus website. By accessing the order tracking section and...
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Are there options for upgrading my equipment through Optus?

Optus provides various upgrade options for equipment based on the customer's service type. Mobile plan users may upgrade their...
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