Why is my broadband speed slower than advertised?

Asked 6 months ago
There are several possible reasons why your broadband speed may be slower than advertised. It could be due to network congestion during peak usage hours, which can impact the overall speed. Additionally, the distance between your modem and the exchange or the quality of your home's internal wiring may also play a role in slowing down the speed. In some cases, hardware limitations or outdated equipment could be causing the issue. It is important to ensure that you have the latest firmware installed on your modem and perform regular maintenance checks. If the problem persists, it is recommended to contact Optus technical support so they can assist in identifying the specific cause and provide recommendations for improving your broadband speed.
Christian Allen is the editor / author responsible for this content.
Answered May 3, 2024

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