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What Do I Do If My Kate Spade Gift Card Balance Won't Load?

Adam Goldkamp is the editor / author responsible for this content.
Dec 9, 2022

If you tried to check the balance of your Kate Spade gift card and it wouldn't load properly, you may be a little worried that something is wrong. Fortunately, there are things you can do to figure out what the problem is and fix it. This article will tell you what you need to know.

If Kate Spade's Gift Card System Can't Find Your Gift Card

If you get an error message that the system can't find your Kate Spade e-gift card, the first thing to do is make sure you entered the gift card number and PIN correctly. If you have a physical gift card, you can find both numbers on the back of the card. If you have an e-gift card, you can find these numbers in the delivery email.

If you entered the numbers correctly of your e-gift card, and if you haven't used it yet, it's possible that something happened during the delivery that sent you the delivery email but didn't actually send you the card. You can try to have the e-gift card resent by having the person who sent you the gift card follow these instructions:

  1. Go to the Kate Spade self-service portal page.
  2. Enter your email address in the text field.
  3. Click on the Send Me the Link button.
  4. Check your email for something from Kate Spade.
  5. Click on the link in the email. This will take you to your personal self-service portal.
  6. Find the link to resend the e-gift card and click on it.

If there was a problem with the delivery, this could fix the problem.

If the Kate Spade Balance Checking Tool Doesn't Work

If Kate Spade's balance checking tool isn't working, make sure your computer hasn't lost its internet connection. If there's nothing wrong with the connection, the problem is probably something on Kate Spade's server. There's nothing you can do other than wait. It will probably work again after Kate Spade's tech department has had a chance to fix it. If it doesn't get better, contact Kate Spade's customer service department and report the problem.

If the Gift Card Balance Is Zero and Shouldn't Be

If the balance checking tool works but shows a balance of 0, even though there should be money on the card, your Kate Spade account might have been hacked. Check your account for transactions you didn't make yourself. If you find anything, change your Kate Spade PIN immediately to lock the hacker out of the account. Then report the problem to Kate Spade's customer service department.

If you have a physical gift card, make sure you still have it. If it was stolen and used, that would explain the lack of a balance.

Contacting Kate Spade

If you have anything you need to report, or if you have any questions, you can call a Kate Spade representative. There is no online option for customer service.

Further questions?

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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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