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John Hancock Customer FAQ

Top Answers & How-to Guides

What is John Hancock's Phone Number?

The question we are asked most often is about how to talk to John Hancock customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I access my John Hancock account online?

To access a John Hancock account online, visit the official website and find the "Log In" area. Enter your username and...
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Products and Services

What products and services does John Hancock offer?

John Hancock provides a wide array of offerings, including life insurance policies, investment management options like mutual...
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What are the investment options available with John Hancock?

John Hancock provides various investment options, including mutual funds, variable annuities, and exchange-traded funds,...
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What types of insurance does John Hancock provide?

John Hancock provides a range of insurance products including life insurance, which comes in term, whole, and universal types,...
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Investment Management

Can I make changes to my John Hancock investment allocations?

Investors can usually adjust their investment allocations with John Hancock by logging into their accounts online. Although...
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What are the fees associated with John Hancock investment products?

John Hancock investment products have varied fees including management fees based on assets, expense ratios for fund...
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Does John Hancock offer any tax advantages or benefits?

John Hancock provides various financial products that may include tax benefits, such as life insurance with tax-deferred cash...
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Customer Support

What is the customer service phone number for John Hancock?

John Hancock has different customer service phone numbers based on the service or product. These numbers can usually be found...
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Are there any special offers or promotions currently running with John Hancock?

John Hancock frequently offers a range of promotions, like insurance premium discounts and enhanced policy benefits, which vary...
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How can I access my John Hancock account online?

To access a John Hancock account online, visit the official website and find the "Log In" area. Enter your username and...
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Claims and Payments

How can I make a claim with John Hancock?

To file a claim with John Hancock, you should determine the type of claim and gather documents like your policy number and...
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Can I change my beneficiary on my John Hancock policy?

Yes, policyholders can generally change beneficiaries on John Hancock policies by filling out a beneficiary designation form...
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What should I do if I missed a premium payment?

When a policyholder misses a premium payment, they typically benefit from a grace period that keeps coverage active...
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Retirement Planning

What resources are available for retirement planning with John Hancock?

John Hancock provides a range of resources for retirement planning, including retirement accounts, calculators, educational...
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What are the differences between term and permanent life insurance offered by John Hancock?

John Hancock provides two main life insurance options: term life insurance, which covers a defined period and is...
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Are there options for cash value accumulation with John Hancock policies?

John Hancock provides various insurance policies with cash value accumulation, especially through whole and universal life...
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