Can I schedule a payment arrangement if I am unable to pay my bill on time?

Jacksonville Electric Authority offers options for customers who may be unable to pay their bills on time. Customers can explore the possibility of setting up a payment arrangement, which can provide additional time to manage their financial obligations. It is important for customers to be proactive and communicate their situation to JEA within a reasonable timeframe. Typically, payment arrangements may involve a mutually agreed-upon plan that outlines how the past due amount will be paid off over a certain period. The specifics of these arrangements can depend on individual circumstances, and different terms may apply based on the account history and overall status. Customers are encouraged to check the most current information on the JEA website, where they may find detailed resources regarding payment arrangements and additional assistance programs. It is a good idea to review the eligibility requirements and any necessary steps to initiate this process. As always, seeking assistance as soon as possible can help prevent further complications related to utility service.