1. All Companies › 
  2. J. Jill Customer Service › 
  3. FAQ
Updated

J. Jill Customer FAQ

Top Answers & How-to Guides

What is J. Jill's Phone Number?

The question we are asked most often is about how to talk to J. Jill customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is J. Jill's privacy policy?

J. Jill's privacy policy is designed to protect the personal information of its customers. They are committed to maintaining the confidentiality...
Ask any question you have about J. Jill customer service, get an answer now.
Contact J. Jill customer service

Returns

What is J. Jill's return policy?

J. Jill offers a flexible and hassle-free return policy. If you are not satisfied with your purchase, you can return it within 90 days...
Read more

Shipping

How long does it take to receive my order?

At J. Jill, we strive to provide a prompt and efficient delivery experience. The estimated delivery time for your order depends on...
Read more

Can I track my order?

Yes, you can track your order with J. Jill. Once your order is shipped, you will receive a confirmation email with a tracking number...
Read more

Do you offer international shipping?

Yes, J. Jill offers international shipping. Customers located outside of the United States can enjoy the convenience of having J. Jill...
Read more

Payment

What payment methods does J. Jill accept?

J. Jill accepts various payment methods to provide convenience for customers. Customers can pay for their purchases using major credit...
Read more

Gift Cards

Do you offer gift cards?

Yes, J. Jill offers gift cards for purchase both online and in-store. Gift cards are the perfect way to surprise and treat your loved...
Read more

Sizing

Do you have a size chart?

Yes, we do have a size chart available. At J. Jill, we understand the importance of finding the right fit for our customers. Our size...
Read more

Stock Availability

What if the item I want is out of stock?

If the item you desire is currently out of stock, J. Jill offers a helpful option called "Find in Store." You can enter your location...
Read more

Order Changes

Can I cancel or change my order?

Yes, you can cancel or change your order as long as it has not been processed or shipped. To cancel or make changes to your order,...
Read more

Loyalty Program

What is J. Jill's loyalty program?

J. Jill's loyalty program is called "Pure Jill Rewards." It is a membership program designed to reward customers for their ongoing...
Read more

Privacy Policy

What is J. Jill's privacy policy?

J. Jill's privacy policy is designed to protect the personal information of its customers. They are committed to maintaining the confidentiality...
Read more

Help me with my J. Jill customer service issue

Ask any question you have about J. Jill customer service. We will do our best to get you answers right away.
FAQ Table of Contents

Answers for More Companies

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated