Hotmail Customer FAQ

To unlock your Hotmail account, go to the sign-in page and select the option to reset your password. You may be required to verify your identity using an email address, phone number, or security questions associated with your account. Follow the prompts to complete the verification process. Once your identity is confirmed, you can reset your password and regain access to your account.

If you're locked out of your Hotmail account and have answered your security questions without success, it may take some time to receive a response. We understand this can be frustrating, but please be patient as the recovery process can vary in duration. For the most up-to-date contact information, please refer to the link provided on this page.

If you cannot access your Hotmail account due to a verification code being sent to that account, you may need to go through the account recovery process. During recovery, you may get options to verify your identity using other methods, such as a phone number or alternate email you have set up. Follow the prompts to try and regain access. If you are unable to resolve this through recovery options, there is a link to the most up-to-date contact information right here on this page you are viewing.

If you're locked out of your Hotmail account after changing your password, try resetting your password again using the password recovery options. Make sure to follow the on-screen instructions carefully. If you're still having trouble accessing your account, ensure you're using the correct email and the most recent password.

There is a link to the most up-to-date contact information right here on this page that you are viewing. Please check that link for assistance with your account issues.