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HealthCare.gov Customer FAQ

Top Answers & How-to Guides

What is HealthCare.gov's Phone Number?

The question we are asked most often is about how to talk to HealthCare.gov customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about HealthCare.gov customer service, get an answer now.
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Recent HealthCare.gov Customer Questions

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Marketplace Overview

What is the Healthcare Marketplace?

The HealthCare Marketplace, founded under the Affordable Care Act, assists individuals and small businesses in finding...
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What types of health insurance plans are available through the Marketplace?

The Health Insurance Marketplace provides various plans categorized into four main tiers: Bronze, Silver, Gold, and Platinum....
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What is the difference between a bronze, silver, gold, and platinum plan?

The distinctions between bronze, silver, gold, and platinum plans on HealthCare.gov primarily revolve around premium costs and...
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Enrollment Eligibility

Who is eligible to enroll in a health insurance plan through the Marketplace?

Eligibility for Marketplace enrollment typically requires individuals to be U.S. citizens or lawful residents and to reside in...
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Can I get coverage for pre-existing conditions through the Marketplace?

Yes, the Marketplace offers coverage for pre-existing conditions, ensuring no one is denied based on health history....
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Open Enrollment

When is the open enrollment period for the Marketplace?

The open enrollment for the Health Insurance Marketplace usually occurs from early November to mid-December. For 2024, it is...
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What happens if I miss the open enrollment period?

Missing the open enrollment period limits health insurance options until the next enrollment time. However, qualifying life...
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Can I enroll in a Marketplace plan outside of open enrollment?

Enrollment in a Marketplace plan outside of open enrollment is possible if you qualify for a special enrollment period due to...
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Applying for Coverage

What documents do I need to apply for health insurance through the Marketplace?

To apply for health insurance via the Marketplace, one should gather documents including social security numbers or immigration...
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Can I keep my current doctor if I enroll in a Marketplace plan?

When enrolling in a Marketplace health plan, it is vital to check if your current doctor is in the plan's network, as many...
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Plan Management

What is the penalty for not having health insurance?

The Affordable Care Act removed the federal penalty for lacking health insurance starting in 2019. However, some states have...
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Can I switch health insurance plans during the year?

In general, switching health insurance plans is not permitted outside the annual open enrollment period unless qualifying life...
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We look to the HealthCare.gov issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
HealthCare.gov issues reported to GetHuman
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