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How Do I File a Lost Baggage Claim with Hawaiian Airlines?

Christian Allen is the editor / author responsible for this content.
Jul 9, 2020

You just booked a special trip on Hawaiian Airlines and disaster struck after you touched down in your destination city, your luggage was missing items or worse, was missing altogether. What do you do? Take some deep breaths and this guide will help you with the claims process with Hawaiian Airlines.

Information You May Need to Provide

  1. Full name and address
  2. Email address and best contact phone number
  3. Travel dates, along with your cities of destination and origin.
  4. Ticket number, confirmation and description, if applicable.

How to File a Claim

At present time, the only way to file a claim is in person at one of the baggage service counters located at one of Hawaiian Airline's airport locations. There is no way currently to file online and the baggage claim phone number is for follow-up only.

Follow-up Only

Hawaiian Airlines Central Baggage Services Office can be reached here 7 days a week, holidays included, from 8 a.m. until 4:30 p.m. HST.

Helpful Tips to Avoid Lost Baggage (And Get Your Luggage to You Sooner)

  1. Fly non-stop whenever you can when possible.
  2. Don't place anything you might need within 24 hours in your checked baggage, like medications or business presentations.
  3. Use TSA-accepted luggage locks. Only you and the TSA are capable of opening them.
  4. Include your contact information, such as cell phone number or email address, and a copy of your itinerary with your luggage in case your luggage needs to be opened to determine ownership. Use a sturdy luggage tag that won't tear off.
  5. Take a picture of your luggage with your cell phone, this will help in case you do need to make a claim.
  6. Get to the baggage claim chute right away and be there when the luggage begins to come out and check to make sure everything's inside the bags before you leave the baggage claim chute.
  7. Shipping your luggage directly to the hotel is always an option. The hotel will accept and hold your luggage until you arrive, plus the fees to ship over-sized and overweight luggage can be less with shipping than with your chosen airlines.

Further questions?

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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Hawaiian Airlines

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