Updated August 17, 2025

Hawaiian Airlines Customer FAQ

Recent Hawaiian Airlines Customer Questions

What kind of food are you allowed to bring on Hawaiian Airlines?

On Hawaiian Airlines, you are allowed to bring snacks and non-liquid foods in your carry-on luggage. Some common options include fruits, nuts, and granola bars. However, perishable items and larger quantities of liquids, such as sauces or soups, are subject to restrictions set by the TSA. For a smooth travel experience, we recommend packaging food securely to avoid spills or damage.

Asked Aug 17, 2025 3:30 AM

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Frequent Flyer Information

How Do I Redeem My Frequent Flyer Miles for a Flight with Hawaiian Airlines?

We have put together an article here that will help you to redeem your frequent flyer miles so that you can take your trip.

How Do I Start Earning Frequent Flyer Miles with Hawaiian Airlines?

This short article will assist you with the steps and information needed in order to begin earning frequent flyer miles on your...

How can I earn frequent flyer miles on Hawaiian Airlines?

Travelers can earn frequent flyer miles with Hawaiian Airlines through its HawaiianMiles program by booking flights, utilizing...

How Do I Get Compensated for Getting Bumped Off of My Hawaiian Airlines Flight?

Being chosen can be an honor and a privilege in many cases, but not when you get bumped off a flight. Luckily, there are ways...

What Do I Do If I Was Bumped Off of My Hawaiian Airlines Flight?

This article discusses what you should do if you have been bumped from a flight booked with Hawaiian Airlines. The US...

How Do I Get Compensated for My Hawaiian Airlines Flight Being Delayed?

This article discusses what you should do if you have suffered losses due to a delayed flight book with Hawaiian Airlines. The...

What Do I Do If My Hawaiian Airlines Flight Is Delayed?

Learn what to do when your flight is delayed with Hawaiian Airlines and if it's possible to get compensated for your...

What Do I Do If My Hawaiian Airlines Flight Was Cancelled?

Hawaiian airline travellers who are faced with a cancelled flight have a few different options they can utilize. They can opt...

How Do I Request Wheelchair Access for My Hawaiian Airlines Flight?

Travellers that require wheelchair accommodations can call Hawaiian airlines directly to request these accommodations or they...

Do children need identification or any specific documentation to travel with Hawaiian Airlines?

Hawaiian Airlines does not generally require identification for children under 18 on domestic flights, but it is wise for...

What is Hawaiian Airlines' policy on pets and service animals?

Hawaiian Airlines has distinct policies for service animals and pets. Service dogs are accepted in the cabin without fees, but...

What is Hawaiian Airlines' policy regarding pregnant passengers?

Hawaiian Airlines allows pregnant women to fly until the thirty-sixth week, but those with multiple pregnancies should travel...

What Do I Do If I Was Overcharged for My Hawaiian Airlines Flight?

If you feel you have been charged in error or overcharged by Hawaiian airlines, you can reach out or dispute these charges in...

How Do I Cancel My Hawaiian Airlines Flight and Get a Refund or Credit?

We are going to show you know how you can cancel your Hawaiian Airlines flight in a very straightforward manner. You will first...

How Do I Get a Refund for an Inflight Charge from Hawaiian Airlines?

Passengers can get a refund for an inflight charge from Hawaiian Airlines. The refunds are issued through the accounting...

What is Hawaiian Airlines' policy on refunds for canceled flights?

Hawaiian Airlines typically offers refunds for canceled flights, even for non-refundable tickets, if the airline initiates the...

How Do I File a Lost Baggage Claim with Hawaiian Airlines?

Finding some or all your checked baggage missing or lost when you arrive at your destination is among the most inconvenient...

What Do I Do If My Baggage Was Damaged with Hawaiian Airlines?

This article talks about what to do if the baggage or the items in it that you had checked with Hawaiian Airlines has been...

What are the allowed dimensions and weight for carry-on baggage on Hawaiian Airlines?

Hawaiian Airlines permits one carry-on bag and one personal item: the carry-on must not exceed 22x14x9 inches and should be...

How much does Hawaiian Airlines charge for checked baggage?

Hawaiian Airlines has varied checked baggage fees depending on travel class and destination. For domestic flights, the first...

How Do I Book a Flight with Hawaiian Airlines?

To book a flight with Hawaiian Airlines, you will want to know if you are booking as a solo flight, or as part of a vacation...

How Do I Fix an Error on My Booking with Hawaiian Airlines?

This article discuses what to do if you made an error booking your Hawaiian Airlines flight. Instructions for changing your...

How Do I Change My Hawaiian Airlines Flight?

Customers can change Hawaiian Airlines flight by following the given instructions above. The tips above help you choose your...

How Do I Change My Seat on Hawaiian Airlines?

This short article will assist you with the steps you will need to follow if you have booked a flight reservation with Hawaiian...

Can I make changes to my Hawaiian Airlines flight after check-in?

Making changes to a Hawaiian Airlines flight after check-in can be quite difficult. While some modifications may be possible...

How Do I Add My Ktin to My Ticket on Hawaiian Airlines?

Your KTIN number is your known traveller number and is recognized by the TSA. This number can be added to your Hawaiian airline...

What Do I Do If I Missed My Connecting Flight on Hawaiian Airlines?

This article describes what you should do if you missed a connection on your Hawaiian Airlines flight itinerary. A description...

How Do I Upgrade to Business or First Class on Hawaiian Airlines?

Flyers can upgrade their seats to business or first class on Hawaiian Airlines by using any of the listed methods above. You...

Can I bring my own food and drinks on board Hawaiian Airlines flights?

Passengers are permitted to bring their own food and non-alcoholic drinks on Hawaiian Airlines flights, provided they meet...

What forms of payment does Hawaiian Airlines accept?

Hawaiian Airlines provides various payment methods including major credit cards like Visa, MasterCard, American Express, and...

Do I need a visa to travel to Hawaii with Hawaiian Airlines?

United States citizens do not need a visa for Hawaii travel, but international travelers might require a visa or ESTA depending...

What are the payment options for booking flights on Hawaiian Airlines?

Hawaiian Airlines provides several payment methods for booking flights, including major credit and debit cards, Hawaiian gift...

How do I redeem my travel credits with Hawaiian Airlines?

To redeem travel credits with Hawaiian Airlines, log into your HawaiianMiles account on the official website. Begin booking a...

What health and safety measures are in place during Hawaiian Airlines flights?

Hawaiian Airlines emphasizes passenger and crew health by following CDC and FAA guidelines, conducting thorough cleaning with...

We look to the Hawaiian Airlines issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.

Hawaiian Airlines issues reported to GetHuman

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