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Ford Customer FAQ

Top Answers & How-to Guides

What is Ford's Phone Number?

The question we are asked most often is about how to talk to Ford customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Ford customer service, get an answer now.

Recent Ford Customer Questions

Who can I talk to about a pickup that I ordered?

To discuss about a pickup that you've ordered, you should reach out to the Ford dealership from where you made the purchase. They will be able to provide detailed information about your order, including its status and expected delivery date. If you purchased directly from Ford, customer service representatives are best equipped to provide the information you need.
Asked Apr 18, 2024 2:11 AM

hving a engine light problem on my ford figo 2016 1.5 trend

The engine light on your 2016 Ford Figo 1.5 Trend could indicate several issues ranging from a loose gas cap to a more serious engine malfunction. It may also point to issues with the emission system. Given the wide range of possibilities, it's advised to get your vehicle inspected by a professional mechanic as soon as possible. They can use a diagnostic tool to locate the source of the issue. It's important to not ignore the check engine light as doing so could lead to more serious damage to your vehicle if the underlying issue isn't addressed promptly.
Asked Apr 2, 2024 8:26 AM

2002 f150 rear tail lights troubleshooting

If your 2002 Ford F150's rear tail lights aren't working, there could be a few possible causes. The most common ones include burned out or faulty bulbs, a blown fuse, or problems with the wiring. You can begin the troubleshooting process by checking the bulbs. If they appear to be fine, check the fuse box to ensure no fuse designated for the tail lights is blown. If you still do not find the issue, it may be in the wiring, grounding, or a switch or relay. We always recommend seeking professional help for more complex electrical issues, to avoid causing potentially irreparable damage to your vehicle.
Asked Mar 13, 2024 1:40 AM

Help me with my Ford customer service issue

Test Drive & Purchase

How do I schedule a test drive?

To schedule a test drive for a Ford vehicle, visit the official Ford website and navigate to the vehicle section. There, you...

Can I purchase a Ford vehicle online?

Yes, Ford offers the ability to purchase vehicles online through its website, allowing customers to explore, customize, and...

What financing options are available for purchasing a Ford vehicle?

Ford provides various financing solutions, including traditional loans and leasing options through Ford Credit. Traditional...

Where can I locate a Ford dealership near me?

To find a nearby Ford dealership, visiting the official Ford website is recommended. There is a dealer locator tool available...

Ford Models & Features

What are the available models in the Ford lineup?

The Ford lineup features a broad range of vehicles tailored to various needs, including sedans like the Fusion and Mustang,...

What is the Ford Co-Pilot360 system?

The Ford Co-Pilot360 system is a comprehensive driver-assistance technology aimed at enhancing safety and convenience. It...

Can I customize and build my own Ford vehicle?

Ford offers a convenient online tool for customers to customize their own vehicles, allowing for selections of model, color,...

Are there any hybrid or electric Ford vehicles available?

Ford has made notable advancements in hybrid and electric vehicles, offering a variety of options, such as the electric Mustang...

Warranties & Services

Where can I find information about Ford's warranty?

Information regarding Ford's warranty can be located on the official Ford website, where various warranty options for models...

What is FordPass and how does it work?

FordPass is a mobile app by Ford designed to improve car ownership by offering features like remote vehicle control,...

Are there any special offers or incentives available for Ford vehicles?

Ford often provides various special offers and incentives that can differ by region, model, and timing, including rebates,...

How often should I service my Ford vehicle?

The recommended service interval for a Ford vehicle varies by model and driving conditions, but generally, it is suggested to...
We look to the Ford issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Ford issues reported to GetHuman

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