What is your return policy?

Our return policy at Factorydirect2u.com is designed to ensure customer satisfaction. We understand that sometimes products may not meet your expectations or arrive damaged. If you are not completely satisfied with your purchase, you have 30 days from the date of delivery to return the item for a full refund or replacement. Items must be unused, in their original packaging, and accompanied by the original receipt or proof of purchase. We offer a hassle-free return process – simply contact our customer support team, and they will guide you through the return procedure. Please note that certain items, such as perishable goods, personalized products, and gift cards, are not eligible for return. We strive to provide exceptional customer service and will do our best to resolve any issues you may have.