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Dell Customer FAQ

Top Answers & How-to Guides

What is Dell's Phone Number?

The question we are asked most often is about how to talk to Dell customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Dell Customer Questions

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Sales and Promotions

How Do I Find Black Friday Deals for Dell?

This guide explains how and where Dell customers can find the best online deals this Black Friday. If you are looking to...

How Do I Make an Order for the Dell Black Friday Event?

Dell customers can take advantage of Black Friday deals by visiting the Dell website. Customers can place an order for a Black...

How Do I Find Cyber Monday Deals for Dell?

Customers can find information regarding Cyber Monday deals online by visiting the Dell website. They can also visit Cyber...

How Do I Make an Order for the Dell Cyber Monday Event?

Cyber Monday is a quick way of taking advantage of a good shopping deal without waiting in line in a crowded store. And...

Does Dell offer any discounts for students or educators?

Dell has a dedicated Education Store offering discounts of ten to twenty percent for students and educators on various devices....

Returns and Cancellations

How Do I Return an Item to Dell from Their Black Friday Sale?

This article discusses how to return an item or items that you bought at Dell's Black Friday sale. Detailed instructions are...

How Do I Return an Item to Dell from Their Cyber Monday Sale?

Dell Cyber Monday return, return Dell purchase, return Dell item

What is Dell's return policy?

Dell's return policy allows customers to return items for a full refund within about thirty days of purchase, although the...

How long does it take for Dell to process a return?

The duration for Dell to process a return usually ranges from three to five business days after the item arrives at their...

Can I cancel or change my order after it has been placed?

Once an order with Dell is placed, customers can usually cancel or modify it if it has not yet been processed or shipped. If it...

Order Tracking and Payment

How can I track my order?

Tracking an order from Dell can be done easily through the official website by entering the order number and billing details....

What payment methods does Dell accept?

Dell offers various payment options, including major credit cards such as Visa and MasterCard, along with debit cards linked to...

Does Dell offer financing options for purchases?

Dell provides financing options for purchases, allowing customers to make payments over time instead of paying all at once....

Can I place an order over the phone?

Dell allows customers to place orders over the phone by connecting with sales representatives. This method offers personalized...

Warranty and Policies

What is Dell's warranty policy?

Dell's warranty policy differs by product and region, typically covering defects for one year from the purchase date. Customers...

What is Dell's price match policy?

Dell's price match policy aims to ensure customers enjoy the best prices by matching competitors' pricing for identical items....

What is Dell's upgrade policy for existing customers?

Dell's upgrade policy varies according to product type and current promotions, allowing existing customers to enhance their...
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