What is the average response time for customer inquiries?

The average response time for customer inquiries at DTE Energy varies depending on the nature and complexity of the inquiry. However, we strive to provide timely and efficient assistance to all our customers. Our dedicated customer service team works diligently to respond to customer queries as quickly as possible. While some inquiries may be resolved within a few hours, others may require additional time for thorough investigation or coordination with relevant departments. We understand the importance of prompt and accurate responses, and we continuously work to streamline and enhance our processes to ensure customer satisfaction. Rest assured, we are committed to resolving customer inquiries in a timely manner and providing exceptional service.