What is DHGate's return policy for damaged or defective items?

DHGate's return policy for damaged or defective items is customer-oriented and hassle-free. In case you receive a damaged or defective product, you are advised to contact the seller within seven days of receiving the item to initiate a return process. DHGate encourages buyers to provide evidence, such as detailed descriptions or clear photos, to support their claim. Once the seller acknowledges the issue, they will either offer a refund or provide a replacement, depending on the buyer's preference. If the seller fails to respond within seven days, buyers are eligible for a full refund. DHGate emphasizes that open communication between buyers and sellers is essential in resolving any disputes, ensuring a satisfactory resolution for customers.