The question we are asked most often is about how to talk to Chipotle Mexican Grill, Inc. customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Chipotle Mexican Grill, Inc. Customer Questions
Ordered pick up and my bowl is half full
We apologize for the inconvenience. It's possible that the team may have underestimated the portion size. We strive for consistency and quality, and your feedback is important. Please let us know if you encounter this issue again, and we'll work towards making it right.
Asked Jun 14, 2025 1:22 AM
I want a refund on my order I can’t reach anyone at chipotle and they didn’t give me a receipt
There is a link to the most up-to-date contact information right here on this page that you are viewing. Please reach out through that link for assistance with your refund request.
Asked Feb 10, 2025 12:25 AM
How do I file a complaint with Chipotle regarding the cleanliness of a location.
You can file a complaint directly through the Chipotle website. Head to the 'Contact Us' section and fill out the form given with all the necessary details including your concerns about cleanliness at a specific location. Alternatively, you can also voice your complaint through the Chipotle app. Choose the feedback option and provide details about your experience. Your concerns will be forwarded to the appropriate department for review.
Asked Mar 23, 2024 3:38 PM
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