What if the item I received is damaged or defective?

If you happen to receive a damaged or defective item from CDUniverse.com, we apologize for the inconvenience. Rest assured, we are committed to resolving this issue promptly. To address this problem, please contact our customer service team within 30 days of receipt. You can reach us via phone or email, and our skilled representatives will guide you through the return process. We may require you to provide specific details or images of the damaged or defective item to expedite the resolution. Once we verify the issue, we will either provide a replacement item or issue a refund, based on your preference. We value your satisfaction and will make every effort to rectify the situation efficiently.