How Do I Cancel an Existing Transfer in My Bank of America Account?

You've scheduled a transfer of funds from your Bank of America account, but now you need to cancel it. How do you remove an upcoming transfer in your Bank of America account? You can learn more about account features and online banking by calling Bank of America customer support, and below are the steps to canceling an existing transfer.

Before Canceling the Transfer

There are some things you need to be aware of before canceling an existing transfer from your Bank of America account:

• Transfers that are already processing or that are within the processing window (three banking business days before the scheduled transaction) cannot be canceled.
• Depending on the type of transfer, you may incur fees for canceling the transaction.
• You are still obligated to pay the recipient through an alternate method unless other arrangements have been made.

Canceling an Existing Transfer

To remove an upcoming transfer in your Bank of America account, do the following:

1. Log into your Bank of America online account.
2. Select "Transfers/Zelle" from the menu at the top of the screen.
3. Click on "Transfer Activity" and find the upcoming transfer you wish to cancel.
4. Tap on the small arrow at the left-hand side of the transfer.
5. Click "Delete" on the right-hand side of the transaction to cancel the process.
6. Review your request, and then click "Delete Transfer Plan" to stop the payment.
7. Return to the "Transfer Activity" page and you will see "Cancelled" as the status for the existing transfer.

Additional Information

One-time transfers cannot be canceled once they are sent. The steps listed above are for recurring transfers such a bill pay transactions. Because one-time transfers are immediately debited from your deposit account, you need to be sure of the transaction before sending it because it cannot be reversed after processed. If you are sending a Zelle payment through your Bank of America account, you can only cancel an existing transaction if the recipient has not enrolled in Zelle; otherwise, Zelle payments are processed immediately when the money is sent.

Canceling existing transfers from your deposit account can be done in a few steps for recurring payments. For more information or assistance with canceling an existing transfer, contact Bank of America customer support.