What is BNSF's policy for lost or damaged shipments?

BNSF Railway has a specific process in place for addressing lost or damaged shipments. When a customer suspects that a shipment may be lost or damaged, it is important for them to report the issue promptly to BNSF. The company emphasizes the necessity of submitting a claim for lost or damaged cargo as soon as the issue is identified, as this helps to expedite the investigation and resolution process. In cases of loss, BNSF generally requires that the claim be filed within a specific time frame, usually within nine months from the date of the shipment. For damage claims, documentation and evidence should be gathered to support the claim, which may include photographs of the damaged cargo, the bill of lading, and any relevant shipping documents. Once a claim is received, BNSF reviews the information and documentation provided by the customer. The company may also conduct its own investigation to determine the cause of the loss or damage. It is important for customers to provide all the necessary details and documentation to facilitate this review process. BNSF strives to address such claims in a fair and timely manner. Ultimately, the resolution of claims for lost or damaged shipments is subject to the terms and conditions outlined in BNSF's tariffs and policies. For the most accurate and up-to-date information regarding the claims process, customers may refer to the official BNSF website, where they can find additional resources and contact information if needed.