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AEP Customer FAQ

Top Answers & How-to Guides

What is AEP's Phone Number?

The question we are asked most often is about how to talk to AEP customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there mobile apps available for managing my AEP account?

AEP offers mobile apps that enable customers to manage their accounts easily, including features like bill payments and energy...

Can I switch my energy supplier through AEP?

Consumers can switch their energy supplier independently from AEP, which is primarily a utility provider. They can select a...
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Recent AEP Customer Questions

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Meter and Service Requests

What are the procedures for reporting a power outage?

To report a power outage, customers can use AEP's website, where they can fill out a form with their account and outage...
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What is the procedure for disconnecting service temporarily?

To temporarily disconnect service with AEP, customers need to initiate the process via the AEP website or customer service....
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Energy Conservation and Support

How can I set energy-saving goals or track my energy usage?

To set energy-saving goals and track usage, individuals should start by evaluating their current consumption using online...
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How does AEP support energy conservation initiatives?

AEP promotes energy conservation through various initiatives, including incentive programs that offer rebates for...
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What resources does AEP provide for developing sustainable energy practices?

AEP provides numerous resources to promote sustainable energy, including energy efficiency programs with incentives for saving...
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Are there options for supporting local energy programs through donations?

AEP is dedicated to community support and energy efficiency but does not directly manage donation programs. Customers may...
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Safety and Emergencies

What should I do if I suspect a natural gas leak?

If a natural gas leak is suspected, evacuate everyone, including pets, to a safe distance. Do not use any electrical devices...
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How can I apply for renewable energy incentives?

To apply for renewable energy incentives related to AEP, one should first understand the local programs available, which can...
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How can I find out about upcoming maintenance or outages in my area?

To keep up with maintenance or outages, customers can check AEP's website, which features an outage map and restoration times....
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Account Management

Are there mobile apps available for managing my AEP account?

AEP offers mobile apps that enable customers to manage their accounts easily, including features like bill payments and energy...
Read more

Can I switch my energy supplier through AEP?

Consumers can switch their energy supplier independently from AEP, which is primarily a utility provider. They can select a...
Read more

Rates and Plans

What information is available about peak and off-peak usage rates?

AEP provides resources to help customers understand peak and off-peak usage rates, which affect electricity costs. Peak hours...
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What types of payment plans are available for overdue bills?

AEP provides various payment plans for overdue bills, including budget billing for consistent monthly payments, personalized...
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We look to the AEP issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
AEP issues reported to GetHuman
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