Contact Ancestry.com
The best of the 3 ways to get in touch with Ancestry.com by GetHuman
Ancestry.com Live ChatUnfortunately, Ancestry.com does not offer live chat as a channel for customer service at this time.
Recent reasons customers contacted Ancestry.com:
I have forgotten my password and your system does not recognize my email address. You...
Cancel my Ancestry account!
I need some advice on a person who I’ve been in contact with through ancestry and email...
I have an account with you which I haven't accessed in a while. It's probably under my...
need to print a tree from on person and childdren and grandchild and below that point...
I want to cancel my free trial
I sent my specimens to the ansestery with the kit I bought and no results were they got...
I would like to cancel the ** day trial
I would like a refund as I had tried it out for a small fee and didn’t like it. Today I...
I thought I had cancelled my membership but I didn’t and was charged **.** and don’t ha...
Sometimes when I go into the hints and I want to either see or add the hint it tells me...
Did not authorize payment. Need refund. **.** was t
Posting the DNA box back to Ireland from Norway is an extra cost. Paying to declare the...
My account was just charged $** I had no idea I was going to be charged every month I w...
I want to pause membership because I’m too busy working the next few months but recentl...
More customer issuesHelp me with my issue
Ancestry.com contact information - compared
Above are our top recommendations for how to contact Ancestry.com, including their top phone number and live chat options. Below you can compare and contrast the 3 ways to contact Ancestry.com by looking at which ones are the fastest and which ones other customers recommend the most for solving Ancestry.com customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Ancestry.com across the following mediums: Phone, Email, Web.
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GetHuman does not work directly with Ancestry.com's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!