The best of the 3 ways to get in touch with Ancestry.com by GetHuman
Ancestry.com Live Chat
Unfortunately, Ancestry.com does not offer live chat as a channel for customer service at this time.
Recent reasons customers contacted Ancestry.com:
My DNA was received by you, but unfortunately I failed to keep the vial code. Do I need...
Need to contact Ancestry to order a replacement kit
News paper was supposed to be canceled just got billed **
I was charged twice for purchase today.
i cancelled my subscription last month and it double charged and took money out of my a...
i was billed a Cancelation fee, then a membership fee hours later, on the same day. Th...
I live in Nassau Bahamas, and , have completed a DNA kit. I cannot get the Postal servi...
I need to start my membership back up hoping for a discount price
Refunding charge for membership
i tried to log in too many times and locked my account by accident.
This makes me so weary and angry! Because my credit card was hacked and Chase cancelle...
If I've already done the DNA test but my house got fired so I have no results anymore n...
My ethnicity estimate changed quite dramatically completely wiping out *.*% of my Afric...
Ordered DNA kit and never recieved
Cannot seem to be able to cancel membership or login to do so, despite going through th...More customer issues
Help me with my issue
Ancestry.com contact information - compared
Above are our top recommendations for how to contact Ancestry.com, including their top phone number and live chat options. Below you can compare and contrast the 3 ways to contact Ancestry.com by looking at which ones are the fastest and which ones other customers recommend the most for solving Ancestry.com customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Ancestry.com across the following mediums: Phone, Email, Web.
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GetHuman does not work directly with Ancestry.com's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!