I'm looking at buying a nice espresso machine for the office to share, but before I do that I have a few questions. While I do enjoy gourmet coffee, brewing fine coffee is not my strength. Therefore, I wanted to make sure that I was buying a machine that would pull off espresso and allow people to make lattes and mochas if they like. There are also some fun accessories like frothers that I would like if the model I had my eye on supported it.
A friend of mine recommended a Nespresso machine, and that is what I've seen in other offices so I figured that was a good place to start. I browsed through their website, and then found this number and figured I would call to see what they could offer me in terms of advice and pricing. Sometimes there are promotions that a live person can help you gain access to.
I wasn't really sure what to expect because you never know what you are going to get when you call a customer service line. I have to admit, I was taken a bit off-guard when I couldn't understand the welcome message outside of the word Nespresso. Then the agent said to continue in French press 1 and I realized the company must be based in France. The second option was in English so I took that.
From there it got substantially easier. I was able to follow the directory and chose the option to talk to someone about ordering. There was less than a one-minute wait on hold before I was connected to someone who was willing to listen to my questions. They had a bit of an accent which I would guess was French, but I understood them well enough.