I purchased a Jeep about 2 years ago, and I remember buying an extended warranty plan with it. I haven't really thought about the plan much because my Jeep has been working just fine. However, the mechanic mentioned that a part seemed to be wearing prematurely, and it reminded me that I did have a warranty plan at some point. Since it was extended, I assume some parts of the plan might cover the replacement of the part. However, we've moved twice in the last 2 years, and I have no idea where my paperwork is at this point.
Therefore, I thought I'd call Jeep to have them look up my warranty plan and figure out what my options are. This would also be helpful since they could tell me over the phone what may or may not be covered. Now, I'm aware that Jeep is owned by Dodge, so actually I had to call Dodge, but that also means probably a very busy service line. Dodge owns a large list of vehicles, and there are probably a lot more issues than just warranties. Financing, dealers, orders, and recalls are probably a few of the big ones tying up the phone lines.
This is why I was so surprised when I was able to talk to someone after just a couple of minutes. I wasn't even on hold long, the lengthy part of the phone call was navigating the directory so I could actually get to someone who could help me. When I first called, there was even a warning that said, “Thank you for calling FCA customer care. We are currently experiencing a higher number of calls than usual. You may experience a longer wait time. We apologize for the inconvenience.” Yet, I still was able to talk to someone quickly, which I was grateful for.
After that initial warning, the automated service asked, “Which of these can we help you with? Say roadside assistance, recall information, reconnect Bluetooth, vehicle protection, or say, it’s for something else.” I verified it was for something else, and got some new options which included, “If you're calling to get an update on your vehicle order, press 1. If you're calling to find your closest dealer or to schedule an appointment at the dealer, press 2. For all other inquiries, press 3.” I selected other inquiries since nothing dealt with warranties yet.
Next, it asked me, “Which brand of vehicle are you calling about? Chrysler, Jeep, Ram, Dodge, Fiat, or Maserati?” and I responded Jeep. Then it asked if I had my VIN, which I told them I didn't, and it asked me to please hold. The line went dead for a second, and then Shanique picked up. She was friendly and while she had to transfer me to a different department, was perfectly cordial and after the transfer, everything went smoothly.