Canon provides customer service numbers that enable consumers to call and ask questions about printers and hardware. Sometimes, a printer and computer don’t communicate and that causes problems. The issue could stem from anything, including outdated drivers and problems with wireless connectivity.
Many people prefer calling the customer service number to get help rather than going to a website because they want to ask questions and work with an expert who can help them troubleshoot an issue.
I called Canon’s 800-652-2666 customer service number to ask for help with the scanner function of a Canon printer. The automated system answered with, “Welcome to Canon.” The system said it was “here” to guide me. The automated attendant mentioned the types of help available, including technical support, repair, and making purchases. Then, it asked how it could help. I said technical support.
The system said I must provide the full product name and model number. It then gave me an example of how to say my product and model number. I followed those instructions to provide the information about my Canon printer. The system asked me to wait a moment to be transferred, and it informed me that the company might monitor or record the call.
The system played beautiful classical music, which could help pass the time for those who enjoy piano tunes. However, I can imagine how frustrating it can be for a small business owner needing help getting a printer functioning and having to wait while listening to music. Time is money for businesses, so getting phone help quickly is critical when a printer or other equipment stops working. After a while, the music can become a little irritating.
A few minutes passed, and someone interrupted the music and said, “Thank you for calling Canon; how may I direct your call?” I told them I had a question about the scanner function. They said they were sorry about the issue and asked for the model number. I gave them the model number, and they asked me to hold while they transferred me, which was the same interaction I had with the automated system. I don't know why this person spoke with me except to break up the unending music because the waiting continued.
I had this call on speaker while I worked on some other tasks. The time spent with the automated attendant, listening to music, and on the brief encounter with a human was over 11 minutes, and I still didn't get any help.
Neither the automated system nor the person who answered later offered an opportunity for someone to call me back. I could not solve the issue by going to a website, so I wanted to speak with someone and share what I had already tried. In my opinion, the company should evaluate this customer service number through the ears of the caller and make some changes.