1. All Companies › 
  2. SunPass Customer Service › 
  3. FAQ
Updated

SunPass Customer FAQ

Top Answers & How-to Guides

What is SunPass's Phone Number?

The question we are asked most often is about how to talk to SunPass customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Check My Sunpass Balance?

To check your Sunpass balance, first, go to the Sunpass website. When you arrive there, look for the big, green "My Account" button...

How Do I Recover My Sunpass Pin?

You will need to choose a 4-digit pin number when you first sign up for an account at Sunpass. After sign up, you will need your pin...
Ask any question you have about SunPass customer service, get an answer now.
Contact SunPass customer service

Recent SunPass Customer Questions

we have a shared vacation home with one car but different families use the car at different times so can we have more than one account for one transponder

No, a single SunPass transponder can only be linked to one account. If multiple families want to use the same car, you may consider having each family set up their own transponder linked to their individual accounts or use one account and share the transponder, ensuring it is in the car being used.
Asked Feb 6, 2025 9:49 PM

Help me with my SunPass customer service issue

Account Management

How Do I Check My Sunpass Balance?

To check your Sunpass balance, first, go to the Sunpass website. When you arrive there, look for the big, green "My Account" button...
Read more

How Do I Recover My Sunpass Pin?

You will need to choose a 4-digit pin number when you first sign up for an account at Sunpass. After sign up, you will need your pin...
Read more

Transaction Processing

How long does it take for toll charges to appear on my Sunpass account?

Toll charges typically appear on your Sunpass account within 24-48 hours of use. However, there are certain situations that may cause...
Read more

Vehicle Usage

Can I use my Sunpass in multiple vehicles?

Yes, you can use your Sunpass in multiple vehicles. Sunpass is designed to be convenient and flexible to meet your needs. You can easily...
Read more
We look to the SunPass issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
SunPass issues reported to GetHuman
FAQ Table of Contents

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated