SteelSeries Soalan Lazim Pelanggan

Jawapan Teratas & Panduan Cara

Bagaimanakah cara saya Menghubungi Perkhidmatan Pelanggan SteelSeries?

Soalan yang paling kerap ditanya kepada kami ialah tentang cara bercakap dengan perkhidmatan pelanggan SteelSeries. Klik di sini untuk maklumat hubungan, pilihan e-mel dan sembang, mendapatkan orang langsung, masa menunggu dan banyak lagi.

Apakah tempoh jaminan untuk produk SteelSeries?

Tempoh jaminan untuk produk SteelSeries berbeza-beza. Untuk pengawal permainan, papan kekunci, tetikus dan set kepala, waranti biasanya...
Tanya sebarang soalan anda tentang SteelSeries perkhidmatan pelanggan, dapatkan jawapan sekarang.

SteelSeries Soalan Pelanggan Terkini

the headset keeps making a beeping noise

The beeping noise may likely be a low battery signal. If you're using the wireless model, please ensure the headset's battery is fully charged. Another possibility is that the device is out of range or having trouble connecting to its paired device. Make sure your device is within the range and the Bluetooth or wireless connection is stable. If the beeping continues, try resetting your device or update your device's firmware using the SteelSeries Engine software. If none of these solve the issue, there may be a hardware problem.
Ditanya May 8, 2024 2:36 AM

MY Steelseries Arctis 7 headphones wont charge. Had them just over two years.

It's possible that your SteelSeries Arctis 7 headphones are not charging due to a few common issues. First, ensure your USB cable is fully inserted into the headset and the power source. If the problem persists, try using a different USB cable and/or plug into a different power source, like another computer or wall outlet. Also, confirm the power source is working properly, such as making sure your computer's USB port isn't disabled or your wall outlet isn't malfunctioning. If you are using a USB hub, try directly plugging the headphones into your power source. If you're still having issues, it might be a problem with the battery itself and it could need replacement.
Ditanya May 6, 2024 6:56 PM

Arctic’s nova 1x headphones microphone not working on Xbox

We're sorry to hear you're experiencing issues with your Arctis 1x headset's microphone on your Xbox. The problem might be due to the settings on your Xbox console. You can check these in the Xbox audio settings to make sure the headset is selected as the default audio device. Additionally, you could also test the mic on a different device to check if the issue persists. If your microphone still isn't working, it might be a hardware issue with the headset itself, and you might need to consider applying for a warranty claim or getting it repaired. Please remember to always carefully handle your Arctis 1x headphones to avoid causing damage to the microphone.
Ditanya Apr 14, 2024 3:21 AM

My steel series, Arctic nova, seven wireless Diablo Limited series, headphones, volume is extremely low, even when on max volume

The problem of low volume could be due to issues with your device's settings or the headphones themselves. Firstly, ensure that both your device and the headphones are on their highest volume. In some cases, more specialized changes may be necessary. If you're connecting on a Windows system, go to "Sound settings", click on "Device properties", and ensure that the "levels" slider is at 100%. Also, make sure to update the audio drivers on your system and the SteelSeries Engine software, which helps optimize the use of your SteelSeries peripherals. If the device is still quiet after these adjustments, it may be a hardware issue, in which case you might want to consider a replacement or repair. Please be noted that the Arctis 7 Wireless Diablo handles most volume through its physical volume dial, taking into consideration the specific game or application volume.
Ditanya Apr 9, 2024 9:47 PM

My steel series keyboard won’t turn on

We're sorry to hear about your keyboard. First, try connecting it to a different USB port, or another device, to rule out a potential issue with the port. Sometimes, the issue can be a driver problem. Try updating or reinstalling the keyboard's driver. If you're using SteelSeries Engine, make sure it's updated to the latest version. If after these steps your keyboard still won't turn on, it might be an actual keyboard malfunction. If your keyboard is under warranty, you can file a warranty claim through the SteelSeries website. Remember, opening or attempting to repair the keyboard yourself could void the warranty.
Ditanya Mar 27, 2024 4:16 PM

Bantu saya dengan SteelSeries isu perkhidmatan pelanggan saya

Shipping

Apakah kaedah penghantaran yang tersedia?

SteelSeries menawarkan pelbagai kaedah penghantaran untuk memenuhi keperluan anda. Kami memahami kepentingan penghantaran tepat pada masanya, dan itulah sebabnya...

Adakah anda menawarkan penghantaran antarabangsa?

Ya, kami menawarkan penghantaran antarabangsa kepada pelanggan di seluruh dunia. Di SteelSeries, kami memahami bahawa pelanggan kami datang dari pelbagai...

Order Tracking

Bolehkah saya menjejaki pesanan saya?

Ya, anda boleh menjejaki pesanan anda dengan SteelSeries. Setelah pesanan anda dihantar, anda akan menerima e-mel pengesahan yang mengandungi...

Returns

Apakah polisi pemulangan anda?

Polisi pemulangan kami direka untuk memastikan kepuasan pelanggan. Jika anda tidak berpuas hati dengan pembelian anda, anda boleh kembali...

Promotions

Adakah terdapat sebarang diskaun atau promosi?

Ya, SteelSeries sering menawarkan diskaun dan promosi pada produk mereka. Mereka mempunyai jualan berkala di mana pelanggan boleh menikmati diskaun...

Payment

Kaedah pembayaran yang manakah anda terima?

Di SteelSeries, kami menawarkan pelbagai kaedah pembayaran untuk memastikan pengalaman membeli-belah yang tidak menyusahkan dan memudahkan pelanggan kami....

Order Changes

Bolehkah saya membatalkan atau menukar pesanan saya selepas ia dibuat?

Malangnya, kami tidak dapat membatalkan atau membuat perubahan pada pesanan setelah pesanan dibuat. Sebaik sahaja pesanan dihantar, sistem kami...

Product Comparison

Apakah perbezaan antara set kepala permainan berwayar dan wayarles?

Perbezaan utama antara alat dengar permainan berwayar dan wayarles terletak pada kaedah sambungannya. Set kepala berwayar menggunakan kabel fizikal...

Compatibility

Adakah anda mempunyai senarai keserasian untuk pengawal permainan anda?

Ya, kami mempunyai senarai keserasian komprehensif yang tersedia untuk pengawal permainan kami. Kami memahami kepentingan memastikan kelancaran...

Warranty

Apakah tempoh jaminan untuk produk SteelSeries?

Tempoh jaminan untuk produk SteelSeries berbeza-beza. Untuk pengawal permainan, papan kekunci, tetikus dan set kepala, waranti biasanya...
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