© GetHuman Inc.

Ontario Hydro Customer FAQ

Top Answers & How-to Guides

What is Ontario Hydro's Phone Number?

The question we are asked most often is about how to talk to Ontario Hydro customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is there a mobile app for managing my Ontario Hydro account?

Ontario Hydro does not offer a specific mobile app for account management, but users can access their accounts via a...
Ask any question you have about Ontario Hydro customer service, get an answer now.
Contact Ontario Hydro customer service

Recent Ontario Hydro Customer Questions

Help me with my Ontario Hydro customer service issue

Reporting Issues

How do I report a power outage?

To report a power outage to Ontario Hydro, individuals should provide their address and relevant details. Reporting can be done...
Read more

How can I report a safety hazard related to electrical lines?

To report an electrical line safety hazard, one should stay away from the area and notify Ontario Hydro immediately, using...
Read more

Billing and Payments

What are the different payment options available?

Ontario Hydro provides various payment methods to suit different customer preferences. Options include automatic debit, online...
Read more

How can I set up automatic payments for my electricity bill?

To set up automatic payments for your Ontario Hydro electricity bill, visit their official website and navigate to the billing...
Read more

What should I do if I experience a surge in my electricity bill?

When facing a sudden rise in electricity bills, it is important to review your energy usage and check for any changes in...
Read more

Service Information

Can I switch my electricity provider in Ontario?

Yes, customers in Ontario can change their electricity provider to find better rates or plans. It requires research on...
Read more

What is the process for initiating a new electricity service with Ontario Hydro?

To initiate a new electricity service with Ontario Hydro, one must first identify the service type needed. Following this, an...
Read more

Is there a mobile app for managing my Ontario Hydro account?

Ontario Hydro does not offer a specific mobile app for account management, but users can access their accounts via a...
Read more

Energy Rates and Usage

What are the average electricity rates in Ontario?

In Ontario, average electricity rates differ based on usage time, season, and rate plans. As of October 2023, off-peak rates...
Read more

What are the peak hours for electricity usage in Ontario?

Peak electricity usage in Ontario typically occurs during summer weekday afternoons, from 11:00 a.m. to 5:00 p.m., and in...
Read more

Is there a way to monitor my electricity usage online?

Ontario Hydro offers customers the ability to monitor their electricity usage through an online portal and mobile applications....
Read more

What tools or resources are available for tracking my energy usage?

Ontario Hydro offers various resources for tracking energy usage, including an online account management system for accessing...
Read more

Incentives and Programs

Are there any available rebates or incentives for energy-efficient upgrades?

Ontario Hydro provides various programs that promote energy efficiency for residential, commercial, and industrial customers....
Read more

How can I participate in demand-response programs to save on electricity costs?

To engage in demand-response programs and reduce electricity costs, customers should check their eligibility on the Ontario...
Read more

Are there any programs specifically for low-income households offered by Ontario Hydro?

Ontario Hydro provides several programs for low-income households, such as the Ontario Electricity Support Program, which...
Read more

What programs are available for energy conservation?

Ontario Hydro provides various programs for energy conservation for both residential and business customers, including home...
Read more

What incentives are available for electric vehicle owners in Ontario?

Ontario has several incentives for electric vehicle owners, including local rebates from municipalities and utilities, reduced...
Read more
We look to the Ontario Hydro issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Ontario Hydro issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!