We apologize for the inconvenience. If an order is cancelled due to suspicion of fraud, we void the payment. While this might be frustrating, it's a measure taken to protect our customers. If you feel this is an error, we recommend checking your payment details and trying again. Also, ensure your billing address matches the details your bank has on file. If the issue persists, it may be best to use a different payment method. Please note that it can take up to 10 business days for the funds to reflect in your account after the payment is voided.
Ditanya Mar 2, 2024 2:47 PM