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Express Scripts Customer Service
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FAQ
Updated
May 3, 2024
Express Scripts Customer FAQ
Top Answers & How-to Guides
What is Express Scripts's Phone Number?
The question we are asked most often is about how to talk to Express Scripts customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Can I request a medication not listed on the formulary?
Yes, you can request a medication that is not listed on the formulary. Express Scripts understands that individual patient needs may...
Ask any question you have about Express Scripts customer service, get an answer now.
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Contact Express Scripts customer service
Prescription Refills
How do I refill my prescriptions?
To refill your prescriptions with Express Scripts, you have a few options. You can log in to your online account and select the medications...
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Prior Authorization
What is the process for prior authorization?
The prior authorization process typically involves your doctor submitting a request to Express Scripts for approval of a specific medication...
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Order Status
How do I check the status of my prescription order?
You can easily check the status of your prescription order by logging into your Express Scripts account online. From there, you can...
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Medication Costs
What is the cost of prescription medications?
The cost of prescription medications varies depending on several factors such as the specific drug, dosage, and insurance coverage....
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Mobile App Usage
What is the Express Scripts mobile app and how do I use it?
The Express Scripts mobile app is a convenient tool that allows users to manage their prescription medications on the go. It provides...
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Formulary Requests
Can I request a medication not listed on the formulary?
Yes, you can request a medication that is not listed on the formulary. Express Scripts understands that individual patient needs may...
Read more
Help me with my Express Scripts customer service issue
Ask any question you have about Express Scripts customer service. We will do our best to get you answers right away.
FAQ Table of Contents
Contact Express Scripts
Prescription Refills
Prior Authorization
Order Status
Medication Costs
Mobile App Usage
Formulary Requests
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All Companies
›
Express Scripts Customer Service
›
FAQ
Updated
May 3, 2024