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We're sorry to hear about your difficulties. First, check your Internet connection as this could be a factor in the functioning of your subscription. If the problem persists, ensure that your Apollo Group subscription is valid and up-to-date. If both of these areas are in order, it's possible that there are temporary technical problems with Apollo Group's services, which they typically resolve as quickly as possible. If within a short period of time your problem is not resolved, it would be advisable to reach out directly to Apollo Group's customer support to detail the nature of your issue for further guidance.