Alibaba Soalan Lazim Pelanggan

Jawapan Teratas & Panduan Cara

Bagaimanakah cara saya Menghubungi Perkhidmatan Pelanggan Alibaba?

Soalan yang paling kerap ditanya kepada kami ialah tentang cara bercakap dengan perkhidmatan pelanggan Alibaba. Klik di sini untuk maklumat hubungan, pilihan e-mel dan sembang, mendapatkan orang langsung, masa menunggu dan banyak lagi.

Bolehkah saya berunding harga dengan penjual di Alibaba?

Ya, rundingan harga boleh dilakukan dengan penjual di Alibaba. Sebagai pasaran dalam talian yang menghubungkan pembeli dan penjual, Alibaba menggalakkan...
Tanya sebarang soalan anda tentang Alibaba perkhidmatan pelanggan, dapatkan jawapan sekarang.

Alibaba Soalan Pelanggan Terkini

Your phone number is unavailable due to a security issue

Alibaba prioritizes the security of its users, ensuring that user information isn't compromised. If you're experiencing issues, it could be that Alibaba's system has detected unusual activity related to your phone number. To resolve this, confirm that you've entered the correct details. Try refreshing the page or, if in a mobile application, restart the app. Make sure you're not using a VPN or proxy, which can sometimes trigger security alerts. If this doesn't work, you might need to use a different phone number. Please note that it's important for us to maintain security; we appreciate your understanding.
Ditanya Apr 19, 2024 8:08 AM

How can alibaba help me when I am scammed in Alibaba App

If you believe you've been scammed on Alibaba, you can utilize their Trade Assurance service. This is a free service that adds another level of security by providing a full refund if your order isn't shipped on time or if the product quality does not match what was agreed upon. You will need to contact Alibaba directly about the situation. Remember to provide all relevant details to facilitate their investigation like the order number, correspondence with the seller and any evidence you may have. The company will then take action based on its findings. Please note that Alibaba encourages buyers to conduct negotiations and transactions within Alibaba.com to ensure maximum protection.
Ditanya Apr 16, 2024 7:51 PM

How do you help a client when she is having a problem with the seller in Alibaba App

If a client is having a problem with a seller on the Alibaba app, they can take advantage of the dispute mediation process. Firstly, they should try to resolve the issue with the seller directly. If the issue is not resolved, they can then open a dispute. Alibaba's customer service will intervene and mediate based on the supporting evidences provided. This way, buyer's rights and interests are safeguarded. Please remember to keep track of any communications and save supporting evidence such as pictures or postal receipts, as they will be essential in dispute mediation. Remark that issues should be reported within the protection period to utilize Alibaba's dispute procedures.
Ditanya Apr 16, 2024 3:24 PM

You sent my package to the wrong address

We're sorry to hear that there's been a problem with your delivery. Unfortunately, as an FAQ page, we're not able to directly resolve specific customer issues. However, we suggest you get in touch with the customer service of Alibaba immediately to report the issue. Remember to provide them with all relevant information like your order number, tracking details, and the correct address. Keep in mind that errors in delivery are usually the responsibility of courier companies who Alibaba partners with, but Alibaba's customer service can assist in sorting out the issue.
Ditanya Apr 9, 2024 2:08 PM

I'm trying to login into my account but I'm not getting in when I put in my email address and password

If you're having trouble logging into your Alibaba account, the first thing to check is whether you are entering your correct email address and password. Make sure Caps Lock is off as passwords are case-sensitive. If you've forgotten your password, click on the "Forgot Password" link on the login page. Follow the instructions to reset your password. If you're still unable to log in despite following these steps, it may be a technical issue. As much as we'd love to help more, only the Alibaba support team can resolve any technical issues or help with account retrieval.
Ditanya Apr 5, 2024 4:20 PM

Bantu saya dengan Alibaba isu perkhidmatan pelanggan saya

Customer Support

Bagaimanakah Saya Menghubungi Sokongan Pelanggan untuk Alibaba.com Mengenai Caj Penipuan?

Jika anda telah menjadi mangsa caj penipuan pada kad kredit anda, anda harus segera menghubungi sokongan pelanggan untuk Alibaba.com....

Product Listing

Bagaimana Saya Menyiarkan Produk Saya di Alibaba?

Jika anda menjual hampir semua jenis produk yang mungkin diingini oleh orang di seluruh dunia, anda mungkin ingin menyenaraikan produk anda untuk dijual...

Berapa lama masa yang diambil untuk penyenaraian produk saya muncul di Alibaba?

Tempoh penyenaraian produk dipaparkan di Alibaba berbeza-beza bergantung pada jenis penyenaraian. Penyenaraian produk asas biasanya...

Payment Methods

Apakah kaedah pembayaran yang diterima oleh Alibaba?

Alibaba menerima pelbagai kaedah pembayaran untuk menampung pangkalan pengguna globalnya. Kaedah ini termasuk kad kredit (Visa, Mastercard,...

Refund Policy

Apakah dasar pembayaran balik Alibaba?

Polisi bayaran balik Alibaba membenarkan pembeli meminta bayaran balik jika produk yang diterima tidak sepadan dengan penerangan penjual atau jika mereka...

Platform Comparison

Apakah perbezaan antara Alibaba dan AliExpress?

Perbezaan utama antara Alibaba dan AliExpress terletak pada khalayak sasaran dan model perniagaan mereka. Alibaba ialah B2B (perniagaan-ke-perniagaan) yang terkemuka Sebaliknya, AliExpress ialah platform B2C (perniagaan-ke-pengguna) yang direka untuk pengguna individu membeli produk dalam kuantiti yang lebih kecil pada harga runcit. Ia membolehkan pelanggan membeli pelbagai jenis barangan terus daripada pengilang dan perniagaan kecil. AliExpress diiktiraf di peringkat global, terutamanya dalam kalangan pembeli murah yang mencari produk mampu milik daripada pelbagai kategori seperti pakaian, elektronik, hiasan rumah dan banyak lagi. Ringkasnya, Alibaba menumpukan pada memudahkan transaksi perniagaan dan pesanan pukal, manakala AliExpress memenuhi keperluan pengguna individu yang mencari pembelian runcit dan tawaran kos efektif....

Selling Products

Bolehkah saya menjual produk terpakai di Alibaba?

Tidak, Alibaba tidak membenarkan penjualan produk terpakai di platform mereka. Dasar Alibaba menyatakan bahawa hanya produk baru dan asli...

Counterfeit Products

Apakah dasar Alibaba mengenai produk tiruan?

Alibaba mempunyai dasar yang ketat terhadap produk tiruan. Sebagai platform e-dagang global yang terkemuka, mereka mematuhi langkah yang ketat...

Price Negotiation

Bolehkah saya berunding harga dengan penjual di Alibaba?

Ya, rundingan harga boleh dilakukan dengan penjual di Alibaba. Sebagai pasaran dalam talian yang menghubungkan pembeli dan penjual, Alibaba menggalakkan...
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